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Design

I've Always Wondered ...

Where has all the store seating gone? 

by Janet Nguyen
May 5, 2023
Many outlets have removed chairs and benches, potentially boosting profits. But some shoppers won’t stand for it.
“If people are sitting, they're not spending," one retail expert told us.
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Frustrating user-experience tactics can have real harm, "dark pattern" expert says

by Kimberly Adams and Sarah Leeson
Aug 10, 2022
Website and app design strategies that trick users can cost consumers time and money, Harry Brignull says.
From hidden fees when booking a rental property, to a subscription that seems impossible to cancel, dark patterns are annoyances that can cost you time and money.
Matt Cardy/Getty Images
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Rumors of the death of the American mall may have been greatly exaggerated

by Amy Scott and Richard Cunningham
Jun 27, 2022
In a new book, design critic Alexandra Lange describes how design played a major role in the shopping mall’s successes and failures.
Older malls that are dead or dying may offer communities and cities the chance to rethink the use of public space.
H. Armstrong Roberts/Retrofile via Getty Images
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What would a city "designed with care" look like?

by Amy Scott and Richard Cunningham
Nov 29, 2021
Writer Alexandra Lange says urban architecture and a “Department of Care” could make residents’ needs and culture a priority.
More benches, public restrooms and services for unhoused people could be part of a care-driven approach to designing cities.
François Walschaerts/AFP via Getty Images
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EEC: Documentary Studies

A primer on Corporate Memphis, Big Tech's favorite design trend

by David Brancaccio and Rose Conlon
Apr 15, 2021
Sans-serif fonts, pastel palettes, long-limbed cartoons. Why are these designs so popular? And why do they garner criticism?
humaaans/Pablo Stanley
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"Every city in the world was designed and built by men"

by Kai Ryssdal and Andie Corban
Nov 5, 2020
Cities were designed to serve a world with different gender roles, where men went to work and women stayed home with children, says journalist Antonia Cundy.
Rush hour in London circa 1890.
London Express/Getty Images
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The "other AI" that matters

by Pauline Brown
Dec 10, 2019
Would we have more fun shopping if businesses paid more attention to aesthetics?
A view of the Steve Jobs Theater at Apple Park.
Photo by Justin Sullivan/Getty Images
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What's in a font?

by Ashley Milne-Tyte
Apr 17, 2019
Lately, a lot of brands are embracing a minimalist look.
Lately, a lot of brands are embracing a minimalist look.
CactuSoup/iStock/Getty Images Plus
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Divided Decade

Divided Decade: How the financial crisis changed housing

by Tommy Andres
Dec 17, 2018
Ten years ago the economy broke and changed the way we live.
There are now more renters than homeowners in almost half of major U.S. cities, according to census data from 2006 through 2016. Above, a residential area near Pittsburgh in 2010.
Bruce Bennett/Getty Images
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3 innovations that started out as inclusive design solutions

by Kimberly Adams and Maria Hollenhorst
Nov 22, 2018
You can thank inclusive design for typewriters, flexible straws and the technology behind iPhone screens.
A typewriter is displayed at Massilia Vintage international fashion and design fair in southeastern France, no September 26, 2015.
VALERY HACHE/AFP/Getty Images
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