🖤 Donations of all sizes power our public service journalism Give Now

2023 was a big year for the hotel industry. Has its recovery peaked?

Feb 20, 2024
Hotels increased prices per room in 2023. But occupancy was still below pre-pandemic levels.
Last year, IHG's earnings climbed above $1 billion for the first time.
Michael M. Santiago/Getty Images

French hotels offer haute cuisine room service in COVID lockdown

May 18, 2021
With their restaurants closed, some hotels are giving patrons a chance to experience restaurant-style meals in their rooms.
A three-course dinner for two in your hotel room.
Laurent Jordan, courtesy Maison Albar Hotels - Le Pont-Neuf

How a food business tied to the hotel industry is recovering from COVID-19

Apr 20, 2021
“We're not there yet,” said Kurt Loudenback, CEO of Grand Prairie Foods. “But we feel pretty optimistic about 2021.”
As travel demand bounces back, Kurt Loudenback, CEO of a company that makes hotel breakfast food, is optimistic that his business will return to pre-pandemic levels.
Justin Tallis/AFP via Getty Images

With pandemic restrictions forcing holiday travel cancellations, can you get refunds?

Dec 9, 2020
Most major airlines have dropped most ticket change fees, but lodging refund policies are more of a patchwork.
Philip Fong/AFP via Getty Images

Hotels continue to face fixed costs and low occupancy rates

Sep 29, 2020
Many urban hotels count on revenue from conferences in the fall that aren't happening because of the pandemic.
A tourist checks into a hotel in Savannah, Georgia, earlier this year.
Chandan Khanna/AFP via Getty Images

Hotel industry struggling during the pandemic

Sep 7, 2020
Four in 10 hotel employees are still not working and two-thirds of hotels remain at less than 50% occupancy.
A worker wipes down ropes near the reception of a reopened Las Vegas hotel. Even as hotels reopen, two-thirds remain at less than 50% occupancy.
Ethan Miller/Getty Images

Pandemic complicates emergency response to Hurricane Laura

Aug 28, 2020
Officials had to find alternatives to big, crowded evacuation centers.
A couple leave the hotel in Galveston, Texas, where they had taken shelter from Hurricane Laura on Thursday.
Ellie Cherryhomes/AFP via Getty Images

For public good, not for profit.

States with travel curbs often rely on businesses to enforce the rules

Jul 1, 2020
New York, Connecticut and New Jersey have imposed quarantines on visitors from 16 states. Enforcing pandemic safety rules can be a delicate task for businesses.
A lifeguard wears a mask while overseeing the main beach in East Hampton, New York.
Astrid Riecken/Getty Images

With COVID-19, hotels have to rethink safety for when guests return

May 11, 2020
Pools, spas, housekeeping — they can make folks feel uneasy these days.
A resident gathers her belongings in a motel room provided to people needing shelter through Project Roomkey.
Apu Gomes/AFP via Getty Images

Airbnb is cutting around 25% of its global workforce

The company is trying to readjust to whatever the post-pandemic travel industry will look like.
Nearly 1,900 people are going to lose their jobs.
Phillip Faraone/Getty Images for WIRED25