A new report from the McKinsey Global Institute says some will lose their jobs and low-wage workers are the most likely to be hit.
Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.
Dial the number, and a recorded message refers you to the website or mobile app. That could alienate some customers, one analyst says.
They're dealing with high call volumes, difficult questions and chatty customers.
Comcast’s new call center is stuffed with Silicon Valley-style perks. Will that help its customer service problem?
The Delaware office is part of the cable company’s $1 billion push to improve its customer relations.
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Toys “R” Us could reportedly be coming back as soon as this year, but it probably won’t resemble the old big box chain.
Travel aficionado Mark Orlowski shares advice on how to make traveling just a bit more smooth.
UPS is upping its game. The parcel carrier this week announced it’s going to extend service out to Saturday, competing with the likes of FedEx and the U.S.Postal Service. The move comes as e-commerce continues to expand, with customers demanding faster delivery times. Click the audio player above to hear the full story.