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Marketplace Morning Report

7 tips for solving your airline customer service problems

by Marketplace Contributor Jun 2, 2017
Travel aficionado Mark Orlowski shares advice on how to make traveling just a bit more smooth.
Travelers wait in long lines to speak with airline ticket agents in the United terminal at San Francisco International Airport.
Justin Sullivan/Getty Images

UPS ups its game with Saturday deliveries

by Dan Gorenstein Apr 7, 2017
UPS is upping its game. The parcel carrier this week announced it’s going to extend service out to Saturday, competing with the likes of FedEx and the U.S.Postal Service. The move comes as e-commerce continues to expand, with customers demanding…

Why rideshare companies might want to embrace in-depth driver background check

by Mitchell Hartman Apr 6, 2017
Uber and Lyft are in the news because more than 8,000 potential drivers were banned in Massachusetts after background checks turned up convictions for violent felonies and sex-crimes, uncontested court charges, driver’s license suspensions and traffic violations. Uber and Lyft…
I've always wondered...

Why is automated phone help so bad?

by Sally Herships Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.
We've all been there. 
Shaun Heasley/Getty Images

Don't worry, be happy! Or else you're fired.

by , and Nov 23, 2015
Emotional labor has both a bright and a dark side.

How discrimination fits into the business model

by Gigi Douban Apr 1, 2015
Businesses can bounce unwanted customers, but not whole classes of customers.

That perfect 'Seinfeld' episode about cable companies

by Ben Johnson Jul 17, 2014
Customer service from the cable company is a classic joke, and that's not funny.

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How to effectively complain to get what you want

by Candace Manriquez Wrenn Feb 21, 2014
Stuck on hold with customer service? Have this gameplan, first.
Corner Office

Comcast CEO: "We reinvent ourselves every couple years"

by Kai Ryssdal Nov 21, 2013
Turning a 50-year-old cable provider into an internet and content company.

How to use social media for effective customer service

by Barbara Bogaev Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.