Stories Tagged as
Customer service
AI chatbots made inroads into holiday shopping last year
Jan 6, 2025
Use of customer service chatbots jumped, and retailers experimented with applications. For some, it can be tricky to sort through the options.
It can be stressful to be a customer-service rep right now
May 1, 2020
They're dealing with high call volumes, difficult questions and chatty customers.
Comcast’s new call center is stuffed with Silicon Valley-style perks. Will that help its customer service problem?
by
Miles Bryan
Oct 28, 2019
The Delaware office is part of the cable company’s $1 billion push to improve its customer relations.
A small bike shop with a big, customer-first idea
Sep 10, 2019
HubBub Bicycles specializes in something you can't easily buy online.
A broken guitar, a YouTube video and a new era of customer service
by
Tommy Andres
Jul 5, 2019
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Toys R Us plots its return ahead of the holiday season
by
Justin Ho
Jun 24, 2019
Toys “R” Us could reportedly be coming back as soon as this year, but it probably won’t resemble the old big box chain.
7 tips for solving your airline customer service problems
Jun 2, 2017
Travel aficionado Mark Orlowski shares advice on how to make traveling just a bit more smooth.
For public good, not for profit.
UPS ups its game with Saturday deliveries
Apr 7, 2017
UPS is upping its game. The parcel carrier this week announced it’s going to extend service out to Saturday, competing with the likes of FedEx and the U.S.Postal Service. The move comes as e-commerce continues to expand, with customers demanding faster delivery times. Click the audio player above to hear the full story.
Why rideshare companies might want to embrace in-depth driver background check
Apr 6, 2017
Uber and Lyft are in the news because more than 8,000 potential drivers were banned in Massachusetts after background checks turned up convictions for violent felonies and sex-crimes, uncontested court charges, driver’s license suspensions and traffic violations. Uber and Lyft usually run their own background, and those typically go back seven years. But to get […]
Why is automated phone help so bad?
Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.