McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.