Providing better customer service is good for business

Jun 13, 2012
Companies that offer higher wages for employees and more money for training turn out to be more profitable.

Why self-checkout lanes don't work

Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.

Do you use social media to get your way?

May 14, 2011
Customer service. The bane of our consumer existence. The old-fashioned phone call might work. If you can get through the phone tree. But these ...