Customer service. The bane of our consumer existence.
The old-fashioned phone call might work. If you can get through the phone tree. But these days, one of the best ways to get a company’s attention is to Tweet them.
We put the question out to Marketplace Money fans this week on Twitter and Facebook: Have you ever been a successful “Twitter Bully?” In other words, have you had success using social media to force action on your customer service complaint?
A few responses trickled in:
We’ll have the full story next week on Marketplace Money, and you can still help inform the show. Post a comment below or share your feedback on Twitter and Facebook.
Stories You Might Like
We’re here to help you navigate this changed world and economy.
Our mission at Marketplace is to raise the economic intelligence of the country. It’s a tough task, but it’s never been more important.
In the past year, we’ve seen record unemployment, stimulus bills, and reddit users influencing the stock market. Marketplace helps you understand it all, will fact-based, approachable, and unbiased reporting.
