Americans sent back $760 billion worth of stuff last year. Now higher shipping costs and rising returns are hurting companies' bottom lines.
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Companies spend a lot of money processing those returns, and many items that are returned won't end up back on the shelf.
Even with access to private equity and hedge funds, investors won't get the same returns as their wealthier counterparts, a study indicates.
One challenge for those managing "reverse logistics"? Not enough room to store everything we want to send back, one study says.
Economists are adapting models and using social media to try to capture emerging trends in real time.
UPS estimates it will process a record 1.5 million Black Friday returns before Dec. 25.
Return season is upon us, and one out of four people is expected to return a holiday gift, according to a new survey from Wallethub. But what if that holiday gift you bought for yourself turned out to be the mistake and the window for returns has closed? Your credit card just might be able […]
The National Retail Federation estimates that 11 percent of online purchases will be returned this year. Even though more people are buying online, they are more inclined to make in-store returns, which brick-and-mortar stores hope will translate into added sales. Click the audio player above to hear the full story.
But retailers might actually want you to return gifts