The new workflow for plumbers means turning some jobs down

May 20, 2020
The owner of a plumbing company won't serve clients who are ill, and both plumbers and clients must wear face masks.
Connie DePaepe, owner of American Drain Works & Plumbing. DePaepe's rules have changed since the pandemic hit.
(Photo courtesy of Connie DePaepe)

How companies are sizing you up based on your behavior as a customer

by
Nov 23, 2018
Companies use your "customer lifetime value score," a secret shopper score of sorts, to determine how to treat you.
Dan Kitwood/Getty Images

The days are numbered for price-matching

May 27, 2016
What's behind the move to end price-matching at Wal-Mart?
Wal-Mart is ending price-matching in 500 of its stores
Joe Raedle/Getty Images