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How do retailers decide when to raise prices?
The price of many products, supplies and raw materials has been rising. Retailers must figure out when to pass those costs along to customers.
The new workflow for plumbers means turning some jobs down
The owner of a plumbing company won't serve clients who are ill, and both plumbers and clients must wear face masks.
How companies are sizing you up based on your behavior as a customer
Companies use your "customer lifetime value score," a secret shopper score of sorts, to determine how to treat you.
The days are numbered for price-matching
What's behind the move to end price-matching at Wal-Mart?