The “paper ceiling”
Nov 28, 2022

The “paper ceiling”

Hiring software can filter out qualified applicants who don't have the "right" degree. Plus, Zelle scams and holiday movie marathons.

Segments From this episode

Deadline looms for potentially "perilous" nationwide rail strike

Nov 28, 2022
The effects of a work stoppage could be felt as soon as Dec. 5. Many in the private sector are looking to Congress for a solution.
A rail strike could affect energy, wastewater treatment and much more. "Rail companies have been pushed to get those better profit margins, better performance on Wall Street, and .... are trying to use as little equipment and staff as possible," says Rachel Premack of FreightWaves.
Mario Tama/Getty Images

When "buy now, pay later" becomes a way to pay for groceries

Nov 28, 2022
Many buy now, pay later services began as a way to help people make big-ticket purchases. Now, it's also a way to finance essentials.
Elijah Nouvelage/AFP via Getty Images

Companies are ditching degree requirements, but what about their hiring software?

Nov 28, 2022
Applicant tracking systems often home in on degrees, specific schools, previous employers and key words that can bias the process.
"An increasing number of employers have vowed to do away with degree requirements, but the bias is often embedded in the software companies use to screen applicants," says Shad Ahmed with the nonprofit Opportunity@Work.
Anna Moneymaker/Getty Images
Large banks, including J.P. Morgan Chase, are creating a system to reimburse customers who fall victim to scams.
Michael M. Santiago/Getty Images

Frontier Airlines hangs up on customer service by telephone

Nov 28, 2022
Dial the number, and a recorded message refers you to the website or mobile app. That could alienate some customers, one analyst says.
Frontier Airlines will handle customer service through an online chat service and its app.
Michael Francis McElroy/Getty Images

Why TV networks and streaming brands pump out more holiday films every year

Nov 28, 2022
They do well with a key advertising demographic: young women.
A kickoff event for Lifetime's Christmas movie season in 2019.
Jesse Grant/Getty Images for Lifetime

Music from the episode

Beat 100 Benny Sings
Pina Colada Freddie Joachim
Make It Better Anderson .Paak
Ordinary Pleasures Toro Y Moi
Down Jay Sean feat. Lil Wayne

The team

Nancy Farghalli Executive Producer
Maria Hollenhorst Producer II
Andie Corban Producer I
Sarah Leeson Producer I
Sean McHenry Director & Associate Producer II
Richard Cunningham Associate Producer I
Dylan Miettinen Associate Digital Producer