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Company logos expand into sonic realm

Audio branding is moving beyond television and electronics into banks and appliances as companies seek to build consumer allegiance through sound.

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Kai Ryssdal: You talk to a marketing professional about how to sell more or how to build consumer confidence in whatever it is that you sell and they'll say at some point in the conversation -- brand, man. You gotta build your brand.

And that's fine as far as it goes. But branding is becoming more than just what you see or read. It's also what you hear. Audio branding's not new -- think of the NBC chimes or the tones computers make when they boot up. But companies have started to really invest in creating sonic affinity for their products.

From New York, Marketplace's Sally Herships has the story.


Sally Herships: To understand one of the newest trends in branding we have to do a load of laundry.

Alex Moulton: I just got a new washer/dryer.

Alex Moulton creates audio branding for Eyeball, an advertising agency in New York.

Moulton: It sings a little melody at the end, so when your wash is done you hear -- ding, ding, ding.

Moulton says what his LG dryer is playing is a logo. Like a visual logo, but in sound. Brands are trying to squeeze into every crevice of our sonic lives -- into our cars, our washers and driers. But not, and I’m really sorry to do this, with sounds like this:

Sound of clothes drier

Why scare shoppers when you can soothe them? When UBS customers in Switzerland use an ATM inside one of those little vestibules this is what they hear:

Audio Consulting Group, the company which composed the music, says UBS wants its customers to listen to it and get its brand values: clarity, truth, confidence, success.

Paul Kalbelfeish: I don’t know too many things that get people emotionally committed to something like music does.

Paul Kalbelfeisc is a branding consultant. We use music to drum us into war, to pray, to rally around political causes, even sports.

Kalbelfeish: I don’t think it’s that big of a shift to say if it can happen for allegiance to a team it can be used at a certain point to start aligning with certain brands.

Cornelius Ringe co-founded the Audio Branding Academy -- an industry association in Hamburg, Germany. He says audio branding got its start way back when merchants had to call out their wares to advertise.

Cornelius Ringe: It’s like in the jungle and the birds. If you make the best sound, the best message, people come and buy and so at the end you will survive.

And it used to be so simple to create audio branding. All you needed was a song.

Ringe: Tried Wheaties...

But nowadays branded sound is more subtle. The prices companies pay are not -- up to $500,000 for an audio logo. That’s because sound can be a brand’s superpower. Remember this?

"Don't You Want Me"

That’s by Martyn Ware, '80s superpower. He founded the band Human League. Now Ware runs an audio branding company, Sonic ID. He told me about a soundscape he created for Hearts on Fire, a diamond store in Atlantic City.

Martyn Ware: It’s twinkling and sighing and beautiful slow changing, chord sequences that make you want to dwell longer, feel more magical and hopefully buy more diamonds.

That’s what brands are hoping for. But does it work? I stopped by a Hyundai dealership in Harlem to find out. Kirk Bishop, a real estate agent in the neighborhood, is looking for a new car. And the 2012 Sonata hybrid... comes with audio branding.

Herships: So what do you think?

Kirk Bishop: It’s pleasant.

Herships: But the real question is, would that make you buy this car?

Bishop: No, but it would be nice. It would be added value.

Not bad, for what seems like just a little song.

In New York, I’m Sally Herships for Marketplace.


About the author

Sally Herships is a regular contributor to Marketplace.
stoweboyd's picture
stoweboyd - May 4, 2012

In the transcript you have 'in creating sonic affinity for their products' but it's actually 'sonic IDs'

david.s's picture
david.s - May 4, 2012

Dear Ms. Herships,

I enjoyed your piece. However, you failed to mention the strongest and oldest sound in company branding: the Harley-Davidson motorcycle.

-David

chuck51's picture
chuck51 - May 2, 2012

I remember the three tone NBC logo also and I can still remember ad jingles from the late 50's and early 60's, but the "NEW SONICS" are to me nothing but a new form of NOISE POLLUTION which would disincline me towards that particular company. Whatever happened to the phrase "Silence is Golden"? Mark Twain is said to observe, "The less a man knows, the bigger noise he makes and the higher salary he demands.

ChromeJob's picture
ChromeJob - May 2, 2012

I can't believe you guys didn't remember the rather perplexing (and ultimately doofus) "We're Beatrice" jingle.

But "tag" sound brands aren't new. Intel has their "da-da-DA-DA!" Intel Inside! tag. Microsoft contracted Brian Eno to craft "The Microsoft Sound" for Windows 95, used in Windows and and Microsoft Office for years. Taco Bell had a distinctive "bell" sound ending their ads. Disney has used an orchestral arrangement of "When You Wish Upon A Star" ever since it sounded the opening of the Sunday night Disney program. It still graces Disney films, with the characteristic shower of pixie dust over the "Disney castle."

I know I could name a bunch more from the 1970s and 1980s. It sounds like a classic advertising/marketing tactic, just dressed up in new terminology and salesmanship.

BTW, the Soundcloud widgets fail do to anything but look neat with Flash 11.2 under Firefox 10.0.3. And NO I do NOT want to "connect" Soundcloud to my Facebook account, thank you very much. Try something simpler (and cheaper) like Wikipedia's sound file support.

lawrenceddb's picture
lawrenceddb - May 1, 2012

As an old GE Turbine guy I remember that the NBC 'chime' was the three notes GEC....General Electric Company having formed NBC really knew their Sonic Marketing starting in the analog era......