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Can't get a real person on the phone? Tweet your complaint!

Dec 31, 2010
The horrible wait music, the obnoxiously cheerful voice assuring you that a representative will be with you in a moment -- when you've already waited for half an hour? You may be able to skip that by tweeting. Some companies are opting to respond to customer complaints via Twitter.
Posted In: Airlines

A tale of getting stuck on the runway

Dec 28, 2010
Snowy weather has been creating a mess at airports all over the country, but it seems the people stranded inside the airport are the lucky ones. Matthew Bishop of The Economist magazine was stranded on the runway for 7.5 hours, and tells Bob Moon about the ordeal.
Posted In: Airlines

Airlines are taking out the middlemen in ticket sales

Dec 22, 2010
American Airlines pulled out from Orbitz, the airline tickets deals website, and other airlines are following suit and pulling out of similar sites too. This may affect how travelers buy their passes.
Posted In: Airlines, Travel

Frequent Flyers of China, Unite!

Dec 20, 2010
China's got a lot of laws. Enforcing them is another story. Last week while waiting for my flight at Shanghai's Hongqiao airport, I witnessed an ...
Posted In: Airlines

Sensors to replace airport runway marshalers

Dec 14, 2010
Anyone who's been at an airport is familiar with the marshalers, the workers with wands guiding planes around the runways. But now American Airlines has begun using sensors as a way to guide planes. Are marshalers in danger of losing their jobs?
Posted In: Airlines

FAA canceling all registration certificates over next three years

Dec 10, 2010
The Federal Aviation Administration will require all planes, private and commercial, to re-register with the FAA, in light of a report that showed that the one-third of all airplanes had "questionable registration."
Posted In: Airlines

Wealthy countries agree to give poorer countries $100 billion

Dec 3, 2010
The pledge was made to help poorer nations to cope with the effects of climate change. But one fundraising idea -- taxing air travel and shipping -- may be challenging to implement.
Posted In: Airlines, Environment, Transportation

Qantas threatens to sue Rolls Royce over faulty engines

Dec 2, 2010
Over the past month, Qantas and other operators of the super jumbo jet have experienced difficulties with their Rolls Royce engines. Now, Qantas moves towards legal action. Christopher Werth reports.
Posted In: Airlines

Qatar Airways says Boeing has 'cleary failed' with Dreamliner delays

Nov 26, 2010
Qatar Airways CEO Akbar Al-Baker publicly criticizes the Boeing for it's continued delay of the 787 Dreamliner. Still, analysts say the airline is eagerly waiting its arrival.
Posted In: Airlines

TSA screeners and patdowns could affect the air travel bottom line

Nov 24, 2010
Steve Chiotakis speaks to George Hobica, he's founder of Airfarewatchdog.com about passenger reactions to new TSA regulations and how it's affecting the travel industry.
Posted In: Airlines, Travel

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