6 p.m. dinner reservations are losing their stigma

Sep 22, 2023
People are eating earlier everywhere, according to data from Yelp. Lifestyle changes are part of the reason.
The amount of diners making reservations in the 2 p.m. to 5 p.m. window is double what it was pre-pandemic, according to Yelp.
Robert Nickelsberg/Getty Images

Consumers' "revenge reviews" have been rising since the pandemic

Mar 9, 2023
Many with serious gripes about goods or services post their complaints on social media, according to the National Customer Rage Survey.
Despite the risk of looking like a "Chad" or a "Karen" online, nearly a quarter of customers with a serious gripe about products or services post their complaints on social media now, according to the National Customer Rage Survey.
Wavebreakmedia/Getty Images

Yelp will flag businesses where customers and employees report racism

Oct 9, 2020
The labels could change consumer behavior, but they could also run into a number of problems.
Yelp's new racism label could change consumer behavior, but not necessarily for the better, one expert said.
Justin Sullivan/Getty Images

Restaurant owners to Yelp reviewers: Be considerate!

Jul 16, 2020
During the pandemic, a bad Yelp review hurts more than ever.
Diners peruse a menu at a Maryland restaurant. Many Yelp reviewers' unrestrained criticism is another stress factor for struggling eateries.
Alex Edelman/AFP via Getty Images
Francis Miranda and Dennis Calvero, two of the owners of Pearl's Finest Tea, in Los Angeles. 
Eliza Mills/Marketplace

Yelp ratings may be predictor of how restaurants fare after a minimum wage increase

Aug 2, 2017
What determines whether a restaurant stays open after a minimum wage hike? New research suggests it could be customer satisfaction levels, as measured by Yelp.
Research would suggest Calafia, a restaurant in Palo Alto with 3.5 Yelp Stars, is feeling the pinch of a higher minimum wage.
Peter Maroulis/for Marketplace

Shareholders' review of Yelp? Not five stars.

Jul 29, 2015
The platform's stock sank 25 percent after a second disappointing earnings report.

For public good, not for profit.

A food critic's power in the Internet age

Jan 6, 2015
One negative restaurant review in a newspaper can do more harm than you might think.

New law cracks down on businesses that ban bad reviews

Sep 17, 2014
A new law stops businesses from banning customers from posting bad reviews online.

Yelp gets a positive review from the courts

Sep 4, 2014
The company wins big on extortion claims.