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Yelp

20 years of Yelp: do we still trust online reviews?

by Meghan McCarty Carino and Elissa Castles
Nov 26, 2024
Online ratings have become ubiquitous. But they've never been noisier to interpret.
About 10% of online reviews are fake, according to research by USC's Dina Mayzlin.
Scott Olson/Getty Images
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Race and Economy

Yelp will flag businesses where customers and employees report racism

by Erika Beras
Oct 9, 2020
The labels could change consumer behavior, but they could also run into a number of problems.
Yelp's new racism label could change consumer behavior, but not necessarily for the better, one expert said.
Justin Sullivan/Getty Images
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COVID-19

Restaurant owners to Yelp reviewers: Be considerate!

by Jasmine Garsd
Jul 16, 2020
During the pandemic, a bad Yelp review hurts more than ever.
Diners peruse a menu at a Maryland restaurant. Many Yelp reviewers' unrestrained criticism is another stress factor for struggling eateries.
Alex Edelman/AFP via Getty Images
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The business of designing a restaurant for Instagram

by Eliza Mills
Sep 7, 2017
Looking good pays off.
Francis Miranda and Dennis Calvero, two of the owners of Pearl's Finest Tea, in Los Angeles. 
Eliza Mills/Marketplace
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Yelp ratings may be predictor of how restaurants fare after a minimum wage increase

by Marketplace Contributor
Aug 2, 2017
What determines whether a restaurant stays open after a minimum wage hike? New research suggests it could be customer satisfaction levels, as measured by Yelp.
Research would suggest Calafia, a restaurant in Palo Alto with 3.5 Yelp Stars, is feeling the pinch of a higher minimum wage.
Peter Maroulis/for Marketplace
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Shareholders' review of Yelp? Not five stars.

by Gigi Douban
Jul 29, 2015
The platform's stock sank 25 percent after a second disappointing earnings report.
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A food critic's power in the Internet age

by Sam Harnett
Jan 6, 2015
One negative restaurant review in a newspaper can do more harm than you might think.
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For public good, not for profit.

Donate

New law cracks down on businesses that ban bad reviews

by Stan Alcorn
Sep 17, 2014
A new law stops businesses from banning customers from posting bad reviews online.
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Final Note

Yelp gets a positive review from the courts

by Kai Ryssdal
Sep 4, 2014
The company wins big on extortion claims.
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Corner Office

Yelp's CEO on the end of the professional critic

by Kai Ryssdal
Aug 6, 2014
Yelp turned ten this year, while posting a profit for the first time.
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