E-commerce and running a business 24/7

Jun 9, 2023
In a world connected via the internet, small businesses are taking advantage of social media to promote their brand.
Remark Glass recycles used bottles and glass to create unique molten products like rock glasses and vases.
Stevie Chris

Schools on front lines as Surgeon General warns about social media use

May 26, 2023
Educators are grappling with the consequences of "almost constant" social media usage by a significant number of teenagers.
Loic Venance/AFP via Getty Images

Ads on social media are exceptionally good at getting us to click "buy"

"In the past, we've studied social media ads as if they're just like a billboard or a print magazine ad when they're not," said advertising professor Matthew Pittman. "You're seeing an ad from any number of sources."
On Instagram or in other social media feeds, "you're seeing an ad from any number of sources right after you might see a video or a post from your ex from high school or a new celebrity training fitness routine," said the University of Tennessee's Matthew Pittman.
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Reddit to start charging AI companies for data

Apr 19, 2023
Reddit threads are a big part of the diet of large language models like ChatGPT.
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Behind SVB's collapse were a whole lot of texts on messaging groups

Mar 17, 2023
Chatter among the bank's depositors on social media and texting groups may have exacerbated its demise.
Bank runs of the 1930s happened slowly, because we banked and communicated differently then.
Hulton Archive/Getty Images

Consumers' "revenge reviews" have been rising since the pandemic

Mar 9, 2023
Many with serious gripes about goods or services post their complaints on social media, according to the National Customer Rage Survey.
Despite the risk of looking like a "Chad" or a "Karen" online, nearly a quarter of customers with a serious gripe about products or services post their complaints on social media now, according to the National Customer Rage Survey.
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Loneliness is an epidemic — social media may not always help

Mar 2, 2023
Social media platforms that bring people together IRL can help. Those that privilege one-way communication from influencers to followers may make matters worse.
Social media can be a tool for human connection, but some experts say some follower-type platforms can instead exacerbate loneliness.
Manan Vatsyayana/AFP/Getty Images

For public good, not for profit.

How does a water bottle go viral — and stay viral?

Feb 21, 2023
Stanley, the popular drinkware brand, has transitioned from venerable camping staple to TikTok sensation.
A woman with a Stanley tumbler in hand. Short-form social media has accelerated the trend cycle of various products, says marketing professor Justin Huang.
Courtesy Stanley

Online advertising has been getting more expensive. That's pinching small businesses.

Feb 17, 2023
Some small firms can't afford not to advertise.
Owners of online businesses, like Kate Matsudaira of Ink+Volt, rely on digital advertising to spread awareness of their offerings. She recently hired a full-time social media manager.
Justin Sullivan/Getty Images

How ASMR videos earn bonus revenue for this cleaning company

Feb 15, 2023
“It has become so easy,” said Samad Abdulai, owner of C3 Laundry Services.
Samad Adbulai, owner of C3 Laundry Services in Accra, Ghana, is seen with a truck full of rugs.
Courtesy Abdulai