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Tech companies reconsider facial recognition software

IBM says it will no longer sell or research facial recognition software, and Amazon announced a moratorium on police use of its software.
With IBM getting out of facial recognition technology altogether and Amazon pausing the use of its software by police departments, how will Microsoft act?
Tolga Akmen/AFP via Getty Images

Private insurance companies can play a powerful role in reforming police practices

Police insurers wants to make sure that the departments they cover minimize risk for liability.
Insurance companies actually work with police departments to manage risk. There's a chance that makes things worse, too.
Mark Makela/Getty Images

Tight budgets strain 911 call centers

Sep 26, 2018
Fees from phone bills only cover about three-quarters of the costs to operate the nation's call centers; states and cities scramble to cover the rest.
Marilyn Scott retired as a police officer and became a call taker. She says it’s a stressful job.
Sarah Whites-Koditschek/Marketplace