Customer and airlines like them better than higher airfares.
And when a refund is available, you have to request it.
Their aim is to generate demand by eliminating uncertainty for those booking in advance.
Booking your next vacation means dealing with airlines ... and their fees. After you spend a pretty penny on the ticket, there are all sorts of charges for extra comforts like an in-flight snack, a few extra inches of legroom ... you name it!