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Cleaning and sanitizing as COVID theater

Jun 18, 2021
COVID spreads mostly by air, but businesses are still zealously cleaning surfaces. It’s about customer perception, one owner says.
Many businesses are still investing time and money in sanitizing for COVID-19 safety, though it may be unnecessary.
Sean Gardner via Getty Images

How the pandemic is creating a “low-touch” economy

Jul 10, 2020
Social distancing guidelines and nervous customers are pushing business to change how they operate. Some of the changes may be permanent.
The entry area of the Akwaaba D.C. bed and breakfast. Usually the inn would be booked solid this time of year, but few customers are visiting during the pandemic.
Kimberly Adams/Marketplace