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Reviews

Can AI product review summaries help us make better purchase decisions?

by Meghan McCarty Carino
Aug 17, 2023
Amazon is using the technology on its mobile app to synthesize stacks of user comments into one tidy paragraph. Do you buy the idea?
Amazon's new artificial intelligence-generated review system "is immediately going to be a target for sellers to manipulate," says marketing professor Brett Hollenbeck.
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Consumers' "revenge reviews" have been rising since the pandemic

by Matt Levin
Mar 9, 2023
Many with serious gripes about goods or services post their complaints on social media, according to the National Customer Rage Survey.
Despite the risk of looking like a "Chad" or a "Karen" online, nearly a quarter of customers with a serious gripe about products or services post their complaints on social media now, according to the National Customer Rage Survey.
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What's with all the requests for reviews from health care providers?

by Ashley Milne-Tyte
May 20, 2022
As patients search the web for a doctor or dentist, online reviews have become more important to health care providers.
Dr. Mina Kim, pictured at her dental office in Manhattan, says her office staff asks patients if they would post a review shortly after they leave an appointment.
Ashley Milne-Tyte
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Hey, will you give me a 10?

by Gigi Douban
Mar 22, 2016
Workers asking you to give them a positive rating are a modern-day annoyance
Why some businesses are eager for feedback
KennyThong Candid
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A food critic's power in the Internet age

by Sam Harnett
Jan 6, 2015
One negative restaurant review in a newspaper can do more harm than you might think.
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Screen Wars

Rotten Tomatoes turns its Tomatometer to television

by Kai Ryssdal
Sep 26, 2014
The film review website Rotten Tomatoes makes a big push for television reviews.
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Things have changed since Leonard Maltin started reviewing

by Kai Ryssdal
Sep 17, 2014
He has been in TV and movie reviewing business since the 1960s.
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Yelp's CEO on the end of the professional critic

by Kai Ryssdal
Aug 6, 2014
Yelp turned ten this year, while posting a profit for the first time.
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New York cracks down on false reviews

by Stacey Vanek Smith
Sep 23, 2013
New York's Attorney General has slapped 19 companies with fines for writing fake online reviews.
Employees of the online review site Yelp at the East Coast headquarters of the tech company in New York City. New York is cracking down on fake online reviews.
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Can you really trust online customer reviews?

by Molly Wood
Jan 30, 2012
Some of them, sure. But it can be hard to tell which ones.
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