Online retailers lean into secondhand shopping surge

Jun 17, 2024
As consumers become more thoughtful about spending, many are turning to used goods when they need to shop.
"eBay was the OG of all of this," said retail analyst Sucharita Kodali at Forrester. "They're trying to introduce themselves to this new generation."
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Department stores like Macy's rely on an old shopping model. Can they change?

Feb 27, 2024
In the age of globalism and online shopping, the department store’s strength — as a place for everything — has became its weakness.
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Freight railroads want to let companies track shipments to compete with trucking

Feb 15, 2024
But so far they've only added GPS tracking to less than 1% of the nation's railcars.
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It's returns season, and retailers are feeling it

Dec 27, 2023
The National Retail Federation says Americans returned $743 billion in merchandise so far this year.
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As Christmas looms, the shipping wars accelerate

Dec 21, 2023
UPS and FedEx, not to mention Target and Walmart, are all racing to keep up with Amazon's same- or next- day shipping options because shoppers have become used to faster delivery times.
Amazon says more than half of Prime orders arrived same day or next day during the first half of this year in the 60 biggest U.S. metro areas.
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Non-store retail sales grew more than 10% since last November

Dec 14, 2023
$1.2 trillion was spent outside of brick-and-mortar stores this year — much of it online. Here's some of the trends shaping e-commerce spending.
Non-retail sales — mostly online shopping — grew by more than 10% year-over-year, according to the Commerce Department.
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In retail, it's all about "omnichannel" selling

Nov 23, 2023
It’s not in-store versus online — it’s in-store and online, and something in between.
"[Walmart's] in-store experience is really consistent. They have a lot of doors throughout the U.S. But they're also putting a lot of efforts into online Black Friday deals," said Brittany Steiger at Mintel.
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For public good, not for profit.

Big box stores go big on renovations to tempt shoppers

Nov 7, 2023
They're trying to stay ahead of what customers, now used to online convenience and speed, expect from a retailer.
Endless aisles are Walmart’s strength — but also its weakness.
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Can AI product review summaries help us make better purchase decisions?

Aug 17, 2023
Amazon is using the technology on its mobile app to synthesize stacks of user comments into one tidy paragraph. Do you buy the idea?
Amazon's new artificial intelligence-generated review system "is immediately going to be a target for sellers to manipulate," says marketing professor Brett Hollenbeck.
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FedEx meets lowered demand for shipping with cost-cutting and layoffs

Jun 21, 2023
As consumers favor services over buying goods, FedEx and other shippers are feeling the pinch.
FedEx is spending more on wages and equipment while people are choosing experiences over goods.
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