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"Endless shrimp" and other deals can backfire on restaurants

Dec 1, 2023
If bargain hunters skimp on the add-ons, the business may have to eat a loss. For Red Lobster, it was $11 million last quarter.
Red Lobster had to eat a loss because its shrimp promotion was too big a bargain for diners.
Justin Sullivan/Getty Images

Minnesota restaurants prepare for winter as the pandemic drags on

Oct 22, 2021
This summer's patio season gave a boost to many restaurants. Colder weather means new arrangements for outdoor diners.
Christina Nguyen, chef and owner of the Minneapolis restaurants Hai Hai and Hola Arepa, stands in an expansion of Hai Hai’s patio space, constructed to accommodate more outdoor diners during the warmer months.
Britta Greene

Are New Yorkers ready to go out for dinner and a movie?

Feb 25, 2021
There is pent-up demand and cash. A lot of people who haven't lost their jobs also haven't been spending money.
Will there be a generational gap between who ventures out to dine and who be stays in and uses a delivery app?
Spencer Platt/Getty Images

A week in the life of a restaurant owner, ahead of a COVID winter

Dec 14, 2020
Allison Arevalo owns Pasta Louise, a Brooklyn restaurant. She kept a weeklong diary for us, as she, like many restaurant owners, faces yet another seismic change in the industry.
A Pasta Louise holiday gift basket. "I feel like my mind is just always kind of thinking about ways to keep people out and supporting us for the winter," says owner Allison Arevalo.
Allison Arevalo