Stories Tagged as
Customer service
Why rideshare companies might want to embrace in-depth driver background check
Apr 6, 2017
Uber and Lyft are in the news because more than 8,000 potential drivers were banned in Massachusetts after background checks turned up convictions for violent felonies and sex-crimes, uncontested court charges, driver’s license suspensions and traffic violations. Uber and Lyft usually run their own background, and those typically go back seven years. But to get […]
Why is automated phone help so bad?
Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.
Shaun Heasley/Getty Images
Don't worry, be happy! Or else you're fired.
Nov 23, 2015
Emotional labor has both a bright and a dark side.
How discrimination fits into the business model
by
Gigi Douban
Apr 1, 2015
Businesses can bounce unwanted customers, but not whole classes of customers.
That perfect 'Seinfeld' episode about cable companies
by
Ben Johnson
Jul 17, 2014
Customer service from the cable company is a classic joke, and that's not funny.
How to effectively complain to get what you want
Feb 21, 2014
Stuck on hold with customer service? Have this gameplan, first.
Comcast CEO: "We reinvent ourselves every couple years"
by
Kai Ryssdal
Nov 21, 2013
Turning a 50-year-old cable provider into an internet and content company.
For public good, not for profit.
How to use social media for effective customer service
Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
McDonald's demands swifter service with a smile
Apr 11, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
Do merging airlines actually mean better customer service?
by
David Gura
Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.