04/27/2017: United CEO tells us he 'messed up'
United Airlines is rolling out a series of 10 changes to "improve customer experience" — a move that follows the forcible removal of a passenger on one of its flights. Among those changes: an offer of up to $10,000 to passengers if they give up their seat. CEO Oscar Munoz stopped by to discuss these new policies, regrets over his initial response to the dragging incident, and why the airline is still overbooking flights. Plus: a status update on reports that President Trump would withdraw the U.S. from the North American Free Trade Agreement.