Jeff Horwich: Capital One is paying 210 million dollars to settle charges it tricked credit card customers into buying expensive add-on services. It’s the first fine, by the way, issued by the Obama administration’s Consumer Financial Protection Bureau.
Here’s our senior business correspondent Bob Moon.
Bob Moon: The agency’s first enforcement action signals that the CFPB intends to take an aggressive approach to banking industry abuses. So says Consumers Union senior attorney Norma Garcia. She notes Capital One is being held responsible for the actions of a third-party vendor that ran the bank’s call center.
Norma Garcia: What we were finding in the past is that, as the buck was being passed, nobody was being held responsible. And that’s got to stop, and it looks like that’s what’s happening.
Garcia says the agency also took a no-nonsense approach to refunding consumers, by ordering an automatic credit to their account.
Garcia: Which makes things a lot easier than to have to pursue getting your money back.
The CFPB might have started out punishing a big name, but critics say the irony is, the new agency actually gives bigger banks an unfair edge. Sam Kazman speaks for the free-market Competitive Enterprise Institute. He says big banks can afford this new layer of regulation.
Sam Kazman: Small banks around the country have folded up certain lines of business simply because they can’t carry the regulatory burden. And what that means is, they’re giving up business to large banks.
Kazman vows that his group will keep trying to block the CFPB in court.
I’m Bob Moon for Marketplace.
We’re here to help you navigate this changed world and economy.
Our mission at Marketplace is to raise the economic intelligence of the country. It’s a tough task, but it’s never been more important.
In the past year, we’ve seen record unemployment, stimulus bills, and reddit users influencing the stock market. Marketplace helps you understand it all, will fact-based, approachable, and unbiased reporting.
Generous support from listeners and readers is what powers our nonprofit news—and your donation today will help provide this essential service. For just $5/month, you can sustain independent journalism that keeps you and thousands of others informed.