Share on
HTML EMBED
Click to Copy
Marketplace Morning Report

Ohio is for lovers of smart transit

May 20, 2019

Latest Episodes

Share on
HTML EMBED
Click to Copy
Share on
HTML EMBED
Click to Copy
Marketplace Morning Report
Share on
HTML EMBED
Click to Copy
Share on
HTML EMBED
Click to Copy
Marketplace
Share on
HTML EMBED
Click to Copy
Share on
HTML EMBED
Click to Copy
Marketplace Morning Report

The age of fraud

May 17, 2019
Share on
HTML EMBED
Click to Copy
Marketplace Morning Report
Share on
HTML EMBED
Click to Copy
Share on
HTML EMBED
Click to Copy
Share on
HTML EMBED
Click to Copy
Marketplace Morning Report
Codebreaker

Citibank bill pay app doubles your paying pleasure

Marc Sanchez Feb 10, 2012
Share Now on:

Nothing hurts quite like looking at your online bank statement the day the mortgage is transferred out. Nothing, except seeing that money transferred out twice. Ouch. Some Citibank customers using the company’s new payment app were seeing double payments, because of an error in processing. The New York Times reports:

The problem, which began in July but went undetected by the bank until December, prompted bogus payments big and small. Some customers quickly spotted the redundant transaction and complained to Citi, while other consumers were caught off guard when the bank recently notified them of the discrepancy. The snag even led some unsuspecting customers to overdraw their accounts, though a bank spokesman said that was rare.

Also rare: kids on school buses, popcorn at the movies, and water in swimming pools.

Citi says the problem was limited to its iPad app – if you tried to make a payment using your iPad, and the transaction failed, Citi’s system was set to automatically re-try the transaction. The problem is that while the bank re-tried, so did the customer. And there are some customers are reporting being double-billed even though they didn’t use an iPad.

Citi says it has fixed the problem and will “replenish any fees that customers incurred because of the extra charge, refund lost interest and dole out a modest amount of points for its rewards program, called ThankYou, as an apologetic gesture.

How We Survive
How We Survive
Climate change is here. Experts say we need to adapt. This series explores the role of technology in helping humanity weather the changes ahead.