You found the perfect gift. Ordered it UPS. And uh-oh... It didn't arrive.

Workers sort packages at a UPS facility in Hodgkins, Illinois.

Many people who ordered their Christmas presents via UPS got a nasty surprise yesterday. No presents! The company says the volume of packages exceeded its capacity. Marketplace's Noel King has the latest on the story. Click the audio player above to listen.

About the author

Noel King is a reporter for Marketplace's Wealth and Poverty desk.

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