Shocker: No one likes ISPs or cable providers

Time Warner Center

Pedestrians walk past the Time Warner center in New York City.

In light of the Comcast-TimeWarner Cable and AT&T-DirecTV mergers, the American Customer Satisfaction Index is out with its latest survey of the telecommunications industry.

To everyone's, ahem, surprise, internet service providers (ISPs) and cable TV services are at the bottom of the bottom. ISPs got a satisfaction score of 63 out of 100, citing complaints of "high prices, poor reliability, and declining customer service," and cable companies got a low of 65. 

They're doing surprisingly well, though - if the equivalent of a C-grade can be called "well" -- cell phone companies and wireless providers, who received scores of 78 and 72 respectively.  

About the author

Kai Ryssdal is the host and senior editor of Marketplace, the most widely heard program on business and the economy in the country.


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