Some must go to work, as others work remotely to avoid COVID-19 exposure

Mar 18, 2020
Firefighters, health workers, paramedics, sanitation workers and others still need to go out to do their jobs.
Essential jobs, like sanitation services and firefighters, can't be done from home.
Karen Bleier/AFP via Getty Images

Tight budgets strain 911 call centers

Sep 26, 2018
Fees from phone bills only cover about three-quarters of the costs to operate the nation's call centers; states and cities scramble to cover the rest.
Marilyn Scott retired as a police officer and became a call taker. She says it’s a stressful job.
Sarah Whites-Koditschek/Marketplace