Earlier this year, Billboard reported the first drop in digital music sales since the iTunes store made its debut in 2003. CD sales continued their steady decline and overall album sales experienced an 8.4% drop.
What to do when a negative customer service experience turns into a nightmare? LA Times consumer columnist David Lazarus discusses how to assert your consumer rights to achieve satisfaction.
Economists love to use the term "opportunity cost." In fact, you've probably heard it before. But what is it exactly? Senior producer and Whiteboard expert Paddy Hirsch explains.
Marketplace will spend a week looking at all aspects of the consumer economy -- from businesses to workers to shoppers -- and ask: Can we keep going at this rate?
The latest American Customer Satisfaction Index is out, and one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.
