Americans are not happy with their Internet service providers
Share Now on:
The latest American Customer Satisfaction Index is out. The ACSI* measures how customers feel about a range of companies that provide goods and services around the country. This month’s survey put one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.
Susan Crawford, at the Benjamin Cardozo School of Law in New York, joins Marketplace Tech host Ben Johnson to discuss the results and why ISPs are falling behind.
*Correction: An earlier version of this story contained a typo of ACSI. The text has been corrected.
We’re here to help you navigate this changed world and economy.
Our mission at Marketplace is to raise the economic intelligence of the country. It’s a tough task, but it’s never been more important.
In the past year, we’ve seen record unemployment, stimulus bills, and reddit users influencing the stock market. Marketplace helps you understand it all, will fact-based, approachable, and unbiased reporting.
Generous support from listeners and readers is what powers our nonprofit news—and your donation today will help provide this essential service. For just $5/month, you can sustain independent journalism that keeps you and thousands of others informed.