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How recalls can affect a company's bottom line — and future sales

Feb 28, 2024
A recent Toyota recall affects more than 280,000 vehicles. But not all recalls are created equal in terms of how they color a company's brand and long-term customer loyalty.
More than 280,000 Toyota SUVs and pickup trucks were recalled over a software issue. But care recalls are actually pretty common.

Now more than ever, cars are just rolling computers

May 25, 2018
Fiat Chrysler is recalling 4.8 million vehicles in the U.S. because of the risk that drivers may not be able to turn off the cruise control. The recall includes 15 Jeep, Dodge, Chrysler and Ram models from six model years. Fiat Chrysler says it can fix the issue with a software update. Earlier this week […]

Rolls-Royce issues recall for one car

Nov 11, 2015
Not a type of car — one car.

Just how much will that VW recall cost?

Oct 7, 2015
$7.3 billion apparently won't be enough for the recall that may start in January.
 Volkswagen's new boss said the auto giant would need more than a year to fix all its pollution-cheating cars. 
JULIAN STRATENSCHULTE/AFP/Getty Images

The Volkswagen scandal is bigger than we thought

Sep 22, 2015
Dan Neil weighs in on the emissions hack of 11 million diesel vehicles.
The Environmental Protection Agency says that Volkswagen had installed software into tens of thousands of its diesel cars to manipulate emissions test results. 
Sean Gallup/Getty Images

The World Series MVP got a recently recalled truck

Oct 30, 2014
Sometimes even when you win, you lose.

To-do list: Replace exploding airbags

Oct 21, 2014
Federal safety officials urge drivers to heed airbag recall notices.

For public good, not for profit.

CEO tries to reset General Motors' brand

Oct 2, 2014
Mary Barra promises higher profits, but also better cars.

Suzuki recalls 19,000 cars because, spiders.

Aug 27, 2014
Spiders fuel Suzuki's 19,000 car recall.

GM's post-recall strategy pays dividends

Jul 24, 2014
The automaker has handled the crisis over faulty ignition switches well. What now?