These reversals aren’t uncommon as tech companies tread new ground in trying to balance privacy concerns with the quest to make money, said Noah Elkin, an analyst at eMarketer. He adds, the reversals often come when users cry that the company has gone too far.
“I’ve seen reports that indicate that some consumers are fleeing for competing services,” said Elkin
Flickr was one of several photo-sharing companies that saw downloads for its app skyrocket. Instagram promised that in the future, it’ll be more clear about how it intends to use photos in its effort to make money.
But this this kind of about-face is not unprecedented. Elkin says last year Netflix made a similar move when it tried to create a new business model.
“Netflix was trying to move away from a model of shipping DVD’s and more toward a streaming model,” Elkin says. And when the company tried to make users pay for the services separately, they cried foul and Netflix retreated.
As a nonprofit news organization, our future depends on listeners like you who believe in the power of public service journalism.
Your investment in Marketplace helps us remain paywall-free and ensures everyone has access to trustworthy, unbiased news and information, regardless of their ability to pay.
Donate today — in any amount — to become a Marketplace Investor. Now more than ever, your commitment makes a difference.