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The "predatory" marketing of prepaid debit cards

Credit card mousetrap

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TEXT OF INTERVIEW

Bob Moon: We mentioned last week that the Kardashian sisters -- famous for being famous on their own reality TV show -- abruptly withdrew their name from a new prepaid debit card that was aimed at their fans. But that wasn't the end of the outcry from critics, who complain banks are still pushing lots of re-loadable celebrity cards with a long list of what they label "predatory" fees.

More than 30 new debit cards for teens have been unveiled in the past week. A card tied to the popular "Twilight" movie franchise has been out for a while now. And pro-surfer Jodi Nelson has been promoting her card on YouTube, for the past year.

Jodi Nelson in video: Another thing that I just love about these cards is it's a great way for you guys to learn how to manage your money and how to budget, and it's a great way for your parents and you guys to get on the same page.

Marketers claim they're just giving teens a card that "feels like plastic, acts like cash." Well, with the possible exception that every month, you'll pay $5 for the privilege. And every time you reload it, it'll cost you $5 for that, too.
Make an ATM withdrawal, $1.50. Let your card sit idle too long, you'll be dinged $1.95. And $15 to dispute any transaction. Oh, you can talk live to customer service and that's free -- for the first three minutes, anyway.

So what's the deal here? Not a good deal at all, warns Connecticut's Democratic Attorney General, and soon-to-be U.S. Senator Richard Blumenthal. He's on the line with us now -- welcome, sir.

Richard Blumenthal: Thank you, great to be with you.

Moon: So you have called some of these prepaid debit cards "predatory." Why?

Blumenthal: They are predatory because of the outrageous rates that are charged. Rates for starting the card, activating it, for cancelling it, for inquiring the call center, opening ATM accounts and withdrawing from them -- really just an almost endless series of rates that swallow the value of the card even before it can be used. In fact, anybody using this prepaid debit card really loses before they use it.

Moon: All of these card issuers are making no secret of the market that they're going after -- they're calling them "teen prepaid cards." What about that -- the fact that they're directing them at the younger audience, and why?

Blumenthal: The reason that this kind of marketing pitch is so suspect is that it really targets young people who may be in a time of their lives or a time of consciousness when they are particularly susceptible to overspending, more extravagance than they can really afford, and more debt than they can possibly and responsibly incur. So the point here is that the marketing pitches, which play upon teaching smart money practices, may actually work to inculcate the opposite: that is overspending, excessive debt, and irresponsible use of credit cards.

Moon: Mr. Attorney General, you say just open a bank account and you can learn responsible finance that way. But what about convenience and security of these cards and the fact that we live in a plastic world? You can almost not buy anything without having a credit card these days.

Blumenthal: Ultimately, responsibility's borne by the companies and the managements that profit, that use these prepaid debit cards as a revenue source. And they may be very important in the plastic world, so to speak, but plastic itself need not be as costly as these preditors' fees make it.

Moon: Who makes the money from all these fees? The bottom of the website here, it says that it's through a license with Mastercard International?

Blumenthal: We have not yet sorted out but our investigations continuing who actually profits and how much by all of these fees. But certainly everyone shares in the revenue.

Moon: Do you think this is going to require some sort of legislative fix?

Blumenthal: There may be a need for legislative reform, even more than has been done already through the credit card reform act, if these kinds of abusive and predatory fees become commonplace. And hopefully one of the effects of the Kardashian card experience will be to convince the industry that it ought to set a model for better behavior.

Moon: Richard Blumenthal is the Attorney General from the state of Connecticut. Thank you very much for joining us, sir.

Blumenthal: Thank you, take care.

Moon: We put in a call to the Iowa-based bank behind the MyPlash cards -- MetaBank. The bank said it had no direct comment, but did point us to an industry study suggesting that fees for prepaid debit cards are competitive if not better than checking account costs.

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Greg C's picture
Greg C - Dec 7, 2010

The danger of these cards isn't that they're loaded with expensive fees (after all, we can only do SO MUCH to stop a fool from being parted with their money); it's that the upcoming generation could find out about the fees and think, "well, I guess that's just what convenience costs!" and pave the way for these fees being standard.

Sam Mandke's picture
Sam Mandke - Dec 7, 2010

Hmmm...this sounds like a job for the new Consumer Finance Protection Agency? Also, I'm betting that NO parent would actually buy their kid a "Kardashian Kard" or other prepaid piece of junk if ALL the fees were openly and obviously disclosed. $15 to dispute a transaction? really?

Daryl Toman's picture
Daryl Toman - Dec 7, 2010

These teen prepaid cards are great. We got them for all three of our teens, in fact the MYPLASH card they talked about. We got them because we got tired of them using our credit card to buy stuff online and our son kept loosing the cash we gave him. These cards protected us from them using our credit cards and i don't have to make anymore late Sunday trips to 7-11 to get cash for their lunch money when my wife forgets to tell me/remind me. There are cards out there with high fees and then there are those with really low fees. you just have to check around. We checked all the cards out there and if you take the time to read the fees pages and really understand how these cards work there are really only fees, which we in fact we ever see and that is the Monthly fee of $4.95 which is cheaper than the Bank of America student accounts we looked at that start at around $10 per month, $4.95 to load it but we use direct deposit so its free to load for us and an ATM fees of $1.50 which what my wife and i see as adults and tell our kids to be aware of it. The cards we got our teens from MYPLASH don't have overdraft or any of the other big bank fees which our oldest was great at racking up and why we put her on a prepaid card. The companies that put these out should be applauded for creating such an amazing way to manage money with our teens. This guy they interviewed needs to try and get a headline on something else and not something that most intelligent adults/parents really need and makes sense that really helps manage teens finances and tracking the money they give them, which in our case actually saved my wife and I money. Thats my 2 cents. Bravo to those teen prepaid companies out there and to the guys behind MYPLASH and other teen prepaid products ..thank you for helping make my teens more responsible with their money and making my life easier with this great card. By the way, i am sure i am one of thousands of parents who feel the same way.

Daryl

Gene C's picture
Gene C - Dec 7, 2010

I occasionally buy generic pre-paid cards at the local drug store. There are a few fees involved but it beats the nightmare that is "automatic re-billing."

If you've ever signed up for something like Angie's List or XM satellite radio or some other service you probably discovered that it's not so easy to stop them from automatically rebilling your account if you don't want it anymore.

Sometimes it takes multiple phone calls with long waits on hold once they find out what you want to do, and then you have to listen to endless begging and sales pitches to get you to keep the service. It took me 3 months and multiple calls and transfers to teh "cancellation department" for 30 minute waits on hold to stop XM radio. That's not to mention the possibility that one of the disgruntled, low-paid clerks will will "borrow" your credit number.

A disposable credit card is much easier in those instances and might be cheaper. I wouldn't pay extra for a celebrity-endorsed card, tho.

Mars Webster's picture
Mars Webster - Dec 7, 2010

what was that Bowie 'Let's dance' remix at the end of the story? It sounds amazing? Great work MKTPLC

Patrice Peyret's picture
Patrice Peyret - Dec 7, 2010

Next to an ocean of credit and debit cards, there are actually very few prepaid cards available with the required parental controls to qualify for issuance to teenagers. The storm created by the "Kardashian Kard" and the ensuing coverage by Marketplace made it sound like a flurry of predatory initiatives, while in fact it is very difficult to build a good prepaid card optimized for teens, and only a handful of companies have done it.
The main ones are the Visa Buxx and Visa UPside cards, Discover Current, American Express Pass, the PayPal student card, and MasterCard Facecard. I guess WalMart has also a solution with 2 cards (one of the parent and one for the teen).
Most of these cards have very low fees, and some have no activation fee, no monthly fee, no fee for parental reloads, and live off of the 1% or so interchange coming from the merchants (i.e. not from the teen's or the parent's pocket).
Shopaholic celebrities marketing a super-expensive payment product to teens was a very unwelcome entrance in the market. Fortunately, the exit was swift and will hopefully prompt other celebrities to think twice before peddling ill-conceived products to young consumers.

Rick Evans's picture
Rick Evans - Dec 6, 2010

Sigh... What ever happened to handing the kid a weekly allowance of cash?

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