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Working, but dissatisfied

Tom and Irene Cowan at their home in Plainfield, Ill.

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Kai Ryssdal: At this very moment in the American economy, the official unemployment rate stands firm at 9.7 percent. That number is probably going to nudge up or down a tenth percent or two tomorrow morning when we get the February jobs report. But it's still safe to say that there are going to be a lot of people out of work. Many of the people who were able to keep their jobs through the recession are thankful for that small favor. Many of them. But not all.

Marketplace's Jeremy Hobson reports.


JEREMY HOBSON: Tom and Irene Cowan are just getting back from a little cross country skiing near their house in Plainfield, Ill.

That's about 35 miles southwest of Chicago where suburbia meets corn country. They're both still employed, but that is no consolation.

IRENE COWAN: My pay went down to about a quarter of what I was making in 2008, and in 2009 it was about a quarter of that, and I would say in 2010 it will probably be a quarter of that.

Tom Cowan's pay has decreased too. By half, he says. He's in real estate, but the only work he can find now is managing a construction project in Wisconsin. It takes a couple of hours to get there, so he rents a crash pad.

TOM COWAN: Very long hours, more expense, just away from the family for the whole week.

Looking for other work is tough, he says, because with the commute and a 60-80 hour work week, there's just no time. And forget about having fun. Their last vacation?

Tom: Oh, two, three years ago, maybe?

Irene: Oh, it's more like five.

Tom: Oh, five. Five years ago. OK. Yeah, that's true.

The Cowans don't want to dip into their retirement savings, so they say they're lucky to have work at all.

But Irene Cowan says the freedom they once had to work the jobs they wanted for more pay is gone.

IRENE: I think I feel more like I'm stuck, like my feet are in concrete or something. Every time I think, well, I'll do this, I just feel like I can't make the move. You know, the insurance issue, the bills, the cutting back on different things, which is all, you know, everybody has to do it. We're all learning a different lesson here.

Seven hundred miles to the east, similar lessons are being learned by an employed 20-something in Maryland. He didn't want us to use his name, because he wants to stay employed at a consulting firm. But he says work just isn't as much fun as it used to be before the layoffs.

MARYLAND WORKER: I think one of the biggest things was just losing a lot of friends. This was a firm where a lot of people in their twenties, a very collegial environment. And then on top of that now, we're being asked to kind of pick up the slack in doing the job of a lot of people that are no longer at the firm.

Here in New York, another worker who wishes to remain anonymous took a job at a media company in the midst of the financial crisis. She's hasn't had a raise in a year.

NEW YORK WORKER: The only thing that really keeps me going is knowing that I have a job in my field. And even though everyday, I'm not necessarily doing what I was trained to do. I don't feel like my skills are growing, I don't think I'm acquiring new skills. Still, I don't want to have a hole in my resume. Times are tough.

Changing jobs? Good luck, she says. And the stories go on and on.

When Marketplace sent out an online request for dissatisfied workers, comments poured in from coast to coast.

Lynn Franco, director of the consumer research center at the Conference Board, says the stats she's seeing tell the same tale. A recent survey found the lowest levels of workplace satisfaction measured since the survey began in the '80s.

LYNN FRANCO: Back then, it was about 60 or so percent were satisfied. Today, they're down sort of in the mid-40s.

As employees have taken on more responsibility -- often without pay or benefit increases. The difference in a recession, she says, is immobility.

FRANCO: More than 10 percent of our workers said that they don't intend to be in the same place a year from now. But I think given the environment right now, those who are dissatisfied can't move on. And so that could have repercussions for productivity in companies' bottom lines.

And for the national psyche. Listen to this tidbit from the survey...

Franco: The commute to work ranks number one as the most satisfying aspect of one's job.

Hobson: Driving in traffic, perhaps, is more satisfying than sitting at a desk.

Franco: Perhaps, so, maybe it's the drive home that rates better, but I think that says a lot for the state of the American worker.

In New York, I'm Jeremy Hobson for Marketplace.

About the author

Jeremy Hobson is host of Marketplace Morning Report, where he looks at business news from a global perspective to prepare listeners for the day ahead. Follow Jeremy on Twitter @jeremyhobson

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Steve R's picture
Steve R - Mar 10, 2010

If Irene's claim about earning 1/4 of 1/4 of 1/4 is correct, she'll earn 1/64 of what she earned in 2007 during 2010. Now, let's assume that Irene has dropped all the way down to where she is earning minimum wage of 7.25 per hour. Working a 40 hour week for 50 weeks at minimum wage she would earn $14,500 per year. Multiplying by 64 means Irene earned at least $928,000 in 2007. Even if she only works half-time that's still $464,000. If she did not manage to save for a rainy day in those happy times, she's foolish and I find it hard to feel sorry for her. Let's hope she's merely guilty of some hyperbole or innumeracy with her claim. I was surprised that nobody at Marketplace considered or questioned the implications of it.

Cube Bunny's picture
Cube Bunny - Mar 7, 2010

There's a company that has managed to find a market in satorizing the modern workplace. They have a terrific spin on those awful 'successories'. www.despair.com I'm envious I not think of this.

D B's picture
D B - Mar 5, 2010

I have a job I sometimes enjoy but it often stresses me out - a lot. Something that's been on my mind has been starting my own company, but lately I keep thinking how much more work that would be and I already have a reasonable job that requires lots of my time. It's tough out there.

Sam Mandke's picture
Sam Mandke - Mar 5, 2010

I agree with everyone and applaud Marketplace on putting together this piece. I hope you continue to follow this story, because jobs are the "real" economy. While I am not advocating unions or socializing the workplace, it does seem like the worker bees are working harder these days so the higher ups can maintain their lifestyles and livelihoods. There should be some sort of workplace justice, where we all suffer equally, from top to bottom.

Greg C's picture
Greg C - Mar 5, 2010

No raise in ONE WHOLE YEAR? That's so sad. It must be hard being a worker in the Entitlement Generation. Maybe an emo blog post would help.

It's Work, not Happy Time Fun College. You aren't guaranteed a promotion at the end of each year, and your paycheck is your participation badge. Seems a lot of people missed the memo on this.

Michael W's picture
Michael W - Mar 5, 2010

Good article, I think it captures the feelings of the general population. We're feeling the push to do more with less and it's no fun. Neither is not having a raise and losing benefits. Sigh. If the job market wasn't so terrible, I'd be heading for a new job asap.

Cube Monkey's picture
Cube Monkey - Mar 5, 2010

The company where I work has eliminated a number of departments & those remaining continue to split the work. I do feel exploited knowing the higher ranks continue to enjoy the benefits of paid car leases, expense accounts, and other (non taxable?) perks. And enough with the 'we have to do more with less'. I want to respond, "My weight has dropped from 125 to 115lbs, my 27yo colleague is losing his hair - yes, we are literally doing more with less, thank you very much"

Jean Smith's picture
Jean Smith - Mar 4, 2010

That lady in New York who works for a media company hasn't had a raise in 1 year ??? Are you, like, kidding me ??? Or maybe there's something I don't know ? I've been in Engineering for more than 20 years, and it seems that in my line of work, a raise a year - at most- would be the norm.

chuck thompson's picture
chuck thompson - Mar 4, 2010

Good story and well done.

It gave voice to a variety of people in a snapshot of workplace America. I definitely got a 'feel' for the plight of workers and the employment climate.

Emerson Garver's picture
Emerson Garver - Mar 4, 2010

When even grocery store managers time their employees on the job, I think new labor laws are necessary.

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