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Decline of Kodak offers lessons for U.S. business

A factory at the entrance of the Eastman Business Park, better known as Kodak Park.

- David Brancaccio/Marketplace

A tiny fraction of the piping that serves Kodak's 125+ manufacturing buildings. In its heyday, Kodak Park had its own railroad, sewage system, fire department and water treatment facilities.

- David Brancaccio/Marketplace

The Maplewood section of Rochester, New York, not far from Kodak Park.

- David Brancaccio/Marketplace

Carolyn Vacca, Monroe County Historian and Professor at St. John Fisher College. Vacca gave us a tour of Kodak Park, including the idyllic surrounding neighborhoods.

- David Brancaccio/Marketplace

Photographer and retired Kodak employee, Bob Harris, shows off one of his award-winning photos, this one an interpretation of the "Good to the last drop" slogan for a Maxwell House contest.

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Back in the day, Kodak struggled to ensure that there was enough parking for all of its employees. Today, parking is the least of its problem.

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Kai Ryssdal: Kodak shares closed at a somewhat amazing 67 cents today. The company that was once the name in photography isn't anymore. It's restructuring to stave off a bankruptcy that analysts say could come sooner rather than later. To crib from Paul Simon, it was digital photography that took the Kodachrome away. Kodak made an huge mistake in business strategy about 30 years ago, but it's one that holds lessons for the future of jobs in this country. Our series Economy 4.0 is all about how to make the global economy work better for more people.

So we sent Marketplace's David Brancaccio to the capital of Kodak: Rochester, N.Y.


David Brancaccio: What got me launched on this story was a former Treasury Secretary comparing Kodak to Apple. Writing in the Financial Times, Larry Summers had pointed out that Apple Computer doesn't create all that many good factory jobs, and many are overseas. But Eastman Kodak gave Rochester "a thriving middle class for two generations." Actually for even longer -- until things began to unravel.

Art Frisbee: When I started there in 1980 there were 62,000 people, now there's less than 7,000 people.

Art Frisbee is talking Kodak jobs in Rochester. He worked for 27 years in a mill making photo paper. Today, tidy grass is planted where many a factory facility once stood in massive Kodak Park.

Frisbee: It's a ghost town.

While Kodak knocked down so many of its factory buildings, the delightful houses that encircle Kodak Park are still there.

Carolyn Vacca: This is the Maplewood section.

Professor Carolyn Vacca is the official historian for Monroe, the local county.

Vacca: You can see the tree-lined streets, the lovely homes with gracious front porches, um...

Brancaccio: This is pretty upscale, is this where the top executives of Eastman Kodak would have lived?

Vacca: No, this is what people who worked hard at Kodak, but weren't, you know, managers or anything, could afford, could live in, and could raise their families during that era.

Founder George Eastman wanted workers to have decent lives. He had a paternalistic streak a mile wide plus it was strategic -- Eastman knew success requires a critical mass of loyal employees innovating and sharing good ideas.

Vacca: You do find these circles of thought forming. And Eastman was one who promoted that kind of "circles of thought" particularly where he lived -- inviting people in to talk about things -- almost like a salon.

It's a reason Bob Harris wanted to work for Kodak. He's retired now, but back when he started in the 50s, there was a decent shot it would be a job for life.

Bob Harris: After about two years at Kodak, I bought a house. You go into a bank and they say, "Well, give us the information, where do you work?" I say: "I work at Kodak." "That's all I need to know."

Harris spent 35 years at the company teaching and promoting photography to kids, grown ups, even astronauts. One plum assignment: Harris got to demonstrate an early Kodak digital camera for passengers on a cruise.

Harris: They loved to come back during cocktail hour, and look at the images right there on the television set in the lounge on the cruise ship. But they just weren't interested in buying one.

Turns out, Kodak actually invented what would become for the company a doomsday device: A digital camera prototype, back in 1975. But even pioneers can make mistakes. Kodak was used to making money on film not cameras.

Willy Shih: So Kodak decided -- let's let the camera business go. And it went to Japan.

Willy Shih teaches at the Harvard Business School, but in 1997 he became head of Kodak's Consumer Digital unit and it was his job to get his company back into the digital camera manufacturing business. But professor Shih struck out.

Shih: With digital there is no film. You make your money by selling cameras. And you now needed to make components. You needed to make lenses; you needed to make shutters -- all kinds of things that the skills for which no longer existed in Rochester.

Because Kodak had let the equipment, the knowledge, the suppliers go somewhere else, they had unwittingly damaged what Shih calls the "industrial commons." Think of it as a concentration of expertise. Silicon Valley has it, but parts of Rochester's industrial commons have gone fallow. And the question becomes how do you replant it?

Shih: It's a troubling question. That's why I think one of the things we as a country need to do is start thinking deeply about the capabilities that we want to have on our shores in the 21st century.

And not let those capabilities slip away along with the good middle class jobs. And while Shih is not a fan of the government picking winners and losers, he does like government investments in basic research and education. These could target America's industrial commons to restore them to the brilliance of a Kodachrome photo.

In Rochester, N.Y., I'm David Brancaccio for Marketplace.

About the author

David Brancaccio is the host of Marketplace Morning Report. Follow David on Twitter @DavidBrancaccio and @MarketplaceTech
syntotic's picture
syntotic - May 16, 2012

Kodak opened a plant in Mexico and that was it. Over. I remember the 1972 camera, it was my early childhood s beach toy. I wanted an instant camera. They produced the instant camera and I got my first cat pictures right away and there. I was not aware they went digital just after the instant camera, making it real time was rather obvious... But do you think there would be no hostilities? I seem to remember an incident with two cities and America... I was also connected to Xerox and they also seem to have fumbled, right? I do not see it natural that those businesses went to Asia but as a well planned hostile takeover some people are not being irresponsible about but rather well dead on and then oblivious. Under standard ungeographical and not anthropocentric economic theory justifications. Maybe some patents were financially respected anyway? But not the expertise to continue them... Now it seems irrelevant with dot size cameras on the verge of being so small we ll forget them and blink them out of the Human experience.

markmal's picture
markmal - Dec 21, 2011

"Virtualchemist" hit the nail on the head. The demise of Kodak is directly attributable to gross mismanagement but it is also closely followed by a failed workplace culture. A lethal one-two!

Kodak’s gross success with the cocaine-like profits of chemical based film masked these problems until it was too late (aside: is there a larger lesson here for the U.S. as a whole?).

I’m sure that George Eastman, who is buried at one of the main entrances to Kodak Park, is wildly fluffing his ashes.

As a counterpoint to Kodak, one only needs to look about 100 miles to the south to Corning, NY (the land of my youth) and Corning, Inc., formerly Corning Glass Works. Here’s a company that is actually older than Kodak but yet has survived, and sometimes thrived, by morphing itself many times over the years. They started as a manufacturer of high volume consumer and industrial glassware but today are a world class specialty materials company. Thanks to a company management and culture that generally “gets it”, they continue to be key developers and suppliers of technologies and materials that make modern life possible.

Back to Kodak and a personal story....

I’ve lived in the Rochester area since the early 1980's. For nearly seven years in the late 80's/early 90’s I worked for one of Kodak's "intrapreneurial” wholly owned spin-off companies. These incubator companies were chartered with taking Kodak intellectual property and commercializing it outside of the “big yellow box”, as Kodak was known. These were some outstanding technologies developed by some extremely bright people.

Unfortunately, Kodak exported too much of the their overconfident and incompetent management plus their overpaid, slacker work culture into these start-ups. Almost all of the management and employees of these ventures came from Kodak. The few “outsider” managers that were brought in were regularly torpedoed by the Kodak insider managers and their corporate godfathers back at Kodak HQ. In addition, Kodak corporate management never really let these companies run as freely as they should have. Political infighting within Kodak and among these ventures was absurd.

Those of us hired into these companies from “outside” were stunned and amazed by what was going on. The technology, and the possibilities for it, were extremely exciting. We were well funded and well paid. It was great while it lasted. But in the end, the technical competency was pathetically wasted by poor management and a workplace culture that was incapable of doing what was required to be successful.

virtualchemist's picture
virtualchemist - Dec 20, 2011

This is a useful snapshot of one aspect of Kodak, but all of these stories about Kodak miss the essential fact that another company, faced with the same challenge - Fuji Photo - took a different route by realizing that it is more than a photo company - that it is a high-tech manufacturing enterprise - and they have prospered directly because of their superior management. Kodak, instead, sold off its non-imaging businesses, decimated its high-tech coating and chemical manufacturing capabilities, and put all of its eggs in a highly competitive basket that itself is being severely impacted by the digital transformation - printing. In other words, the fact that digital imaging supplanted and replaced film-based imaging was not by itself responsible for Kodak's decline; it had many other business sectors not negatively impacted - clinical analyzers, thin-film coating, and chemical manufacturing, to name a few - in which it could have thrived. It was the company's incompetent management response to the digital challenge that put it into a death spiral from which it appears that it will not recover.

billtmore's picture
billtmore - Dec 20, 2011

Wish Kodak had jumped on digital in the late 70s it would have had a 2 decade lead on the others. Reminds me of xerox at PARC basically having the home computer and not recognizing it. I love hearing how companies used to pay good wages and wanted the best for its employees...maybe life will circle around and we will be back to that station in life!

syntotic's picture
syntotic - May 16, 2012

Xerox blundered, fumbled. They gave it all away to the etnic Maharishis need to stop computing or India would become Null. But they commited a miIstake out of ignorance and enabled the anonymous Intel PC, family Microsoft. Lots of Hindi in it... We invented the IPO: they participate, they get a share. Sas sme happened to Kodak, without IPOs. Now I fight everyday s fumbles between 1912 and 1996 code.