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A $500-a-year credit card?

Feb 18, 2020

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Sign up for "Econ Extra Credit with David Brancaccio" Here
I've always wondered...

Why is automated phone help so bad?

by Sally Herships Aug 8, 2016
In the latest installment of I've Always Wondered, we explain why you need to repeatedly enter your account number, or date of birth, and then repeat it to human operator.
We've all been there. 
Shaun Heasley/Getty Images