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911 operators

Tight budgets strain 911 call centers

by Sarah Whites-Koditschek
Sep 26, 2018
Fees from phone bills only cover about three-quarters of the costs to operate the nation's call centers; states and cities scramble to cover the rest.
Marilyn Scott retired as a police officer and became a call taker. She says it’s a stressful job.
Sarah Whites-Koditschek/Marketplace
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