Kirsten Grind

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How “delivering happiness” failed Zappos CEO Tony Hsieh

Mar 15, 2022
“It was his life’s mission, and it was ultimately his downfall,” write Kirsten Grind and Katherine Sayer in a new book.
In a new book, Wall Street Journal reporters Kirsten Grind and Katherine Sayer explore the life and legacy of famed entrepreneur and Zappos co-founder, Tony Hsieh. Above: Hsieh silhouetted as he delivers a keynote presentation in 2010.
Photo by Ethan Miller/Getty Images