The uncertain future of commuter friendships

Matt Levin Mar 5, 2021
Heard on:
An empty Amtrak car headed for the San Francisco Bay Area. Prior to the pandemic, riders would enjoy camaraderie and make career connections. Matt Levin/Marketplace

The uncertain future of commuter friendships

Matt Levin Mar 5, 2021
Heard on:
An empty Amtrak car headed for the San Francisco Bay Area. Prior to the pandemic, riders would enjoy camaraderie and make career connections. Matt Levin/Marketplace

On a recent Monday, in the Moynihan Train Hall across from Penn Station in Manhattan, things looked a lot like you’d expect them to these days — pretty empty.  

A small stream of masked passengers were boarding the Amtrak Empire Line to begin the long trek upstate. Even though it was a weekday after work, suitcases outnumbered briefcases. 

It’s hard to imagine, but the Empire Line used to be a rolling party. There were even baby showers on the train.  

“We had two commuters that were due to give birth a month apart. One was having a boy, one was having a girl,” said Maria Santana, an operations manager at a New York City financial-services firm. “So of course we had the pink martinis and the blue martinis.”  

Santana and her husband, Dairo Chamorro, have been commuting from the Hudson Valley to Manhattan since 2006.

They’re the unofficial mayors of the Empire Regulars, or the train gang, as they sometimes call themselves. 

Members of the Empire Regulars commuter group having a holiday party. (Photo by Nathaniel Reichman)

There are 100 people in the official Empire Regulars Google Group. It would probably take the full commute to Albany to list everyone.

Before people started working in their dining rooms, most nights you could see 15 to 20 of them squeezed into the cafe car around those weirdly undersized Amtrak tables. They shared sake and beer and Penn Station sushi. 

“At the end of a rough day, it was really nice,” Santana said. “It helped get you to the right frame of mind to when you got to the end, you could deal with everything else.”

That Amtrak decompression bubble has burst.

And that worries Setha Low, an anthropology professor at The Graduate Center, City University of New York. 

She said if a huge chunk of the population ends up working remotely, we could lose a unique form of what sociologists call the “third place” — those social environments free of the baggage of home and work.

“It’s a limbo, between home and work, in which other kinds of relations and attachments were located,” Low said. “And that when it’s gone, there’s definitely a sense of loss.”

Third places like bars and cafes and bowling leagues will likely resurface after the pandemic subsides. But commuter groups face a more uncertain future, and there’s no ready replacement.

Sure, you can always hang out with your neighbors more after you finish your last work Zoom. But your neighbors know you don’t mow your lawn enough. 

“The commuter car … you’re somewhat anonymous,” Low said. “They don’t necessarily know what your house looks like or how big your house is.”

Most of us aren’t going to mourn our lost commute. On average, Americans spent nearly an hour a day getting to and from work in 2019, according to data from the Census Bureau.

Angela Cole won’t miss getting up at 4:30 a.m. to catch the Empire Line into New York City to catch the 6:40 train.

Cole, who’s in her 50s, is willing to hit the snooze button on her commute and her hefty Amtrak bill for good. The health care company she works for is fine with her being remote permanently. 

Cole said she doesn’t need the train to be part of the train gang. After 11 years of birthdays and anniversaries and holiday parties and even funerals, they’re family now. She sees many of them off the train all the time.

But she does worry about making new friendships. The train made that easy.

“I think it’s making all of us, certainly me, work harder at the new connections,” Cole said. “Because it’s not as organic now.”

Beyond the camaraderie, the party car was also a traveling LinkedIn. 

It led to new gigs for a sound engineer, a screenwriter found a new writing partner and there were recommendations for electricians and pet sitters and orthopedic surgeons. 

And it’s not just the train gang. Sometimes companies can also benefit from their employees’ long commutes.  

Bryan Yeh used to take the ferry every day from Oakland across the San Francisco Bay. Some of the engineers he supervised at a biotech firm were on the ferry too. 

“At the workplace, it was a different environment because you have a lot of people peeking into my office seeing if they were in trouble or not,” Yeh said. 

His office had glass walls that made it hard for anyone to forget he was the boss. 

But on the ferry, over a couple of beers, everything felt a little more equal. Which may be why a younger engineer was comfortable enough to ask for a $400,000 robot that helped break down natural gas into valuable industrial chemicals. 

“On this ride we were able to discuss a lot of things probably in a more open way that we wouldn’t have necessarily done,” Yeh said.

He approved the robot, and it saved the company loads of time and money. He doesn’t think the idea would have crossed his desk on land.

Yeh’s CEO of a different company now and is allowing most of his employees to work from home permanently after the pandemic ends. No one is being forced to go back to the office.

The office? Remember that? It’s where we used to go to complain about our commutes. 

COVID-19 Economy FAQs

What do I need to know about tax season this year?

Glad you asked! We have a whole separate FAQ section on that. Some quick hits: The deadline has been extended from April 15 to May 17 for individuals. Also, millions of people received unemployment benefits in 2020 — up to $10,200 of which will now be tax-free for those with an adjusted gross income of less than $150,000. And, for those who filed before the American Rescue Plan passed, simply put, you do not need to file an amended return at the moment. Find answers to the rest of your questions here.

How long will it be until the economy is back to normal?

It feels like things are getting better, more and more people getting vaccinated, more businesses opening, but we’re not entirely out of the woods. To illustrate: two recent pieces of news from the Centers for Disease Control. Item 1: The CDC is extending its tenant eviction moratorium to June 30. Item 2: The cruise industry didn’t get what it wanted — restrictions on sailing from U.S. ports will stay in place until November. Very different issues with different stakes, but both point to the fact that the CDC thinks we still have a ways to go before the pandemic is over, according to Dr. Philip Landrigan, who used to work at the CDC and now teaches at Boston College.

How are those COVID relief payments affecting consumers?

Payments started going out within days of President Joe Biden signing the American Rescue Plan, and that’s been a big shot in the arm for consumers, said John Leer at Morning Consult, which polls Americans every day. “Consumer confidence is really on a tear. They are growing more confident at a faster rate than they have following the prior two stimulus packages.” Leer said this time around the checks are bigger and they’re getting out faster. Now, rising confidence is likely to spark more consumer spending. But Lisa Rowan at Forbes Advisor said it’s not clear how much or how fast.

Read More


Marketplace is on a mission.

We believe Main Street matters as much as Wall Street, economic news is made relevant and real through human stories, and a touch of humor helps enliven topics you might typically find…well, dull.

Through the signature style that only Marketplace can deliver, we’re on a mission to raise the economic intelligence of the country—but we don’t do it alone. We count on listeners and readers like you to keep this public service free and accessible to all. Will you become a partner in our mission today?

Your donation is critical to the future of public service journalism. Support our work today – for as little as $5 – and help us keep making people smarter.