We're 30% of the way to our goal of 2,500 donations by Friday! Help us catch up ⏩ Give Now

Shoppers may not rely on Web

Ashley Milne-Tyte May 19, 2008
HTML EMBED:
COPY

Shoppers may not rely on Web

Ashley Milne-Tyte May 19, 2008
HTML EMBED:
COPY

TEXT OF STORY

Scott Jagow: When it comes to shopping on the Internet, the Web may be overrated. Ashley Milne-Tyte has this report.


Ashley Milne-Tyte: Some people can barely remember research before the Internet.

The Pew Internet Project looked at how people use the Web to shop for music, a cell phone and a home, and how much all that clicking effects their eventual decision. John Horrigan is an associate director with the Project:

John Horrigan: We found that on the order of 10 percent of people in each category said that the Internet had a major impact on their final purchase decision. And that was surprising for a good like music, where there’s just a wealth of music information online and the chance to sample.

Horrigan says even most respondents in the Facebook generation said they find out about music through radio or TV, or offline friends. He says people still crave the human touch in the form of in-store sales advice, for example.

As for feedback posted by consumers, a third of us use those comments to help us make a decision, but only about 6 percent of us bother to post our own critiques.

I’m Ashley Milne-Tyte for Marketplace.

There’s a lot happening in the world.  Through it all, Marketplace is here for you. 

You rely on Marketplace to break down the world’s events and tell you how it affects you in a fact-based, approachable way. We rely on your financial support to keep making that possible. 

Your donation today powers the independent journalism that you rely on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you.