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Work conflict

This grad course teaches MBA students how to handle conflict at work

by Kai Ryssdal and Sean McHenry
Jan 23, 2023
Role-playing is key in training to fix interpersonal problems on the job. "It's not about being right or wrong, it's being effective," a facilitator says.
"Managing up" is a challenging part of workplace relationships. "There's the power dynamics of, 'What if I tell this person this and then am I gonna get fired?'" said Bree Jenkins, a facilitator of Difficult Conversations: Conflict Lab.
Sean Gallup/Getty Images
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