low-touch economy Archives - Marketplace

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COVID-19

How the pandemic is creating a “low-touch” economy

by Kimberly Adams

Jul 10, 2020

Social distancing guidelines and nervous customers are pushing business to change how they operate. Some of the changes may be permanent.

The entry area of the Akwaaba D.C. bed and breakfast. Usually the inn would be booked solid this time of year, but few customers are visiting during the pandemic.

Kimberly Adams/Marketplace

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