May 29, 2018

The history of instruction manuals

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(U.S. Edition) You may see a "closed" sign on your local Starbucks this afternoon. The reason? Nationwide, the coffee giant is giving its employees racial bias training. We'll recap why Starbucks is offering this training and look at what topics…

(U.S. Edition) You may see a “closed” sign on your local Starbucks this afternoon. The reason? Nationwide, the coffee giant is giving its employees racial bias training. We’ll recap why Starbucks is offering this training and look at what topics the sessions will address. Afterwards, we’ll discuss the Trump administration’s push to make “short-term” health insurance plans to become permanent — and why they might not be a good fit for many people. Plus: We talk to the BBC’s Helene Schumacher about the world of instruction manuals and why they tell us more than how to operate a product. (05/29/2018)

The team

Stephen Ryan Producer, BBC