15

RIP Blockbuster

In the real world, where companies are allowed to fail, a big one is about to go down. Not surprisingly, Blockbuster is pretty much toast. It's the story of a company that wasn't nimble or forward-thinking enough to take advantage of its size and reach.

In a regulatory filing, Blockbuster says it will likely have to file for bankruptcy if it can't deal with its debt:

Because of its losses and "the increasingly competitive industry conditions," the company sees "substantial doubt about our ability to continue as a going concern."

The "increasingly competitive industry conditions" have existed for years. Netflix started in the late 90's, and Blockbuster waited far too long to take the start-up seriously. In fact, in 2008, Blockbuster CEO Jim Keyes said: "I've frankly been confused by this fascination that everybody has with Netflix."

The fascination is pretty simple. People don't want to drive to the DVD store when they can get a DVD in the mail twice a week or download just about all the entertainment they can watch for $10 a month.

Keyes pinned his company's entire strategy on the assumption that customers would still flock to Blockbuster for new releases. Bad market research.

And then, lo and behold, someone came up with the idea of putting DVD kiosks in grocery stores, and Redbox drove the final nail into Blockbuster's coffin. Blockbuster does have a download deal with Tivo, but it's probably too little too late. From Daily Finance:

We'd bet that a big part of Blockbuster's problem is Keyes. The former 7-Eleven CEO joined the retailer in 2005, at a critical transition period for the company. Instead of embracing the digital revolution, Blockbuster has strongly resisted change. In 2008, at a time when in-store kiosks with $1 rentals started popping up everywhere, Blockbuster touted its brick-and-mortar business and dismissed the significance of new distribution models.

And while Netflix serves all-you-can-eat entertainment for a low, fixed rate, Blockbuster recently reinstated late fees and shortened the rental period for premium titles -- those aren't exactly the kinds of changes that will win new customers.

In fact, I'm pretty sure there are a few old Blockbuster customers who got screwed by overzealous late fee charges that will relish dancing on the company's grave.

Redbox is 20th century technology too. It will also eventually perish, unless it adapts to the creative destruction which has destroyed Blockbuster.

Pages

Ned D.'s picture
Ned D. - Mar 19, 2010

I agree and disagree. Blockbuster didn't adapt, and a lot of mom and pop places also failed. But there is an independent video store here with about 3 locations that continues to survive and do well. They do this by stocking a lot of good movies, including a lot of niche films instead of just walls and walls of new releases. They also rent by the day, so you don't pay until you bring the video back. There are no late fees per se, you just pay like $1.50-$2.50 per day for however long you keep it out. It's worked for them for years.

Ned D.'s picture
Ned D. - Mar 17, 2010

I see that they filed Chapter 11, not 7, so it sounds like they plan try to stick around at least a little while longer.

Ned D.'s picture
Ned D. - Mar 17, 2010

Blockbuster started out okay but devolved into a mess, especially when they tried to go mail-order. They would lose videos that you mailed back to them and charge you for videos that never arrived and harass you for months and months for late fees that were based on their mistakes. The Word of mouth was so bad that most people didn't bother signing up for the service.

Liberationdemonology's picture
Liberationdemonology - Mar 17, 2010

The article fails to mention the crushing debt that they took on gobbling up their competitors. Granted, the course they were on was still doomed but at least they could have squeaked out a few more years to give the more recent ideas time to grow. Hmm, too bad they didn't buy Redbox like they did the other brick and mortar competition. Personally, I only use Redbox when I have a free code as I don't want to contribute to their business model. With the movie studios making agreements with Netflix and Redbox to do 28 day delay windows on both streaming and mail, and Blockbuster going away, we're flipping the first model of can't-buy-now-only-rent to can't-rent-now-only can buy (VOD/PPV already has its own delay structure).

Simple man's picture
Simple man - Mar 19, 2010

We only use Redbox, or its knock-off equivalent. Its cheap and easy especially with the grocery store freebies. We only have time to watch a couple movies a month so Netflix is overkill.

I too will be glad when Blockbuster dies having to contest a late fee for a movie I returned on time, but didn't know about until they sent a collection agency notice to my parents house.

Pages