Marketplace®

Daily business news and economic stories

Would you pay for a tweet to complain about bad service?

British Airways lost his luggage; he took to Twitter to vent about it. And then targeted tweets to British Airways' thousands of followers.

This final note today, in which I’ve never been so happy to see Promoted Tweets.

That is, tweets that companies — or, in this case, a person — buys special placement for to get ’em extra attention. Ads, basically.

Anyway, a British Airways passenger who tweets under the handle @HVSVN got sick-and-tired of the airline not returning his emails about his lost luggage. He took to Twitter to vent — but not just his 500 followers.

He bought a series of promoted tweets to target all of British Airways’ 302,000 followers to spread his message.

Related Topics

Collections:

Latest Episodes

View All Shows
  • Marketplace Morning Report
    9 minutes ago
    6:49
  • Marketplace Tech
    an hour ago
    8:03
  • Marketplace
    13 hours ago
    25:34
  • Make Me Smart
    18 hours ago
    15:36
  • Million Bazillion
    3 days ago
    28:24
  • How We Survive
    7 days ago
    25:04
  • This Is Uncomfortable
    7 days ago
    26:12
  • Financially Inclined
    3 months ago
    12:30
  • The Uncertain Hour
    4 months ago
    22:50
  • Corner Office from Marketplace
    5 years ago
    20:58