AI chatbots

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

Traffic from AI sources like chatbots to retail sites is up nearly 760%, according to Adobe Analytics data.

Paid and free users of ChatGPT can hit the buy button for single Etsy or Shopify purchases without navigating out of the chat.

It depends on the platform, but more users are asking chatbots for personal advice and to complete tasks autonomously.

MIT researchers estimate that artificial intelligence would be cost-effective in less than a quarter of the work it could technically do.

Retailers experiment with generative AI chatbots.

Makers of AI chatbots have promised it would change how we work. Our reporter put that theory to the test with China’s Ernie Bot.

Researchers are finding that, in some ways, humans and artificial intelligence actually work well together.

A lot of generic courses are outdated, experts say. Better solutions can cost tens of thousands of dollars, but some of the best advice is free.

A human name, like Anthropic’s Claude? A helpful assistant, like Microsoft’s Copilot? Nailing the right name for generative AI is a tricky branding exercise.