COVID-19

Grocery shoppers are faster and more focused during the pandemic

Kristin Schwab Jan 5, 2021
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Grocery shopping has become a get-in, get-out mission during COVID-19. Karen Ducey/Getty Images
COVID-19

Grocery shoppers are faster and more focused during the pandemic

Kristin Schwab Jan 5, 2021
Heard on:
Grocery shopping has become a get-in, get-out mission during COVID-19. Karen Ducey/Getty Images
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Remember lingering in the produce section, picking up each avocado to find one that’s perfectly ripe? Or moseying down the chip aisle in pursuit of a new salty snack?

Those were the old days, before the pandemic changed shopping behavior.

“Plexiglass shields, black masks, social distancing — you know, being in a supermarket today is very, very scary,” said Phil Lempert, a food analyst who runs SupermarketGuru.com.

Lempert said that shopping has become a mission with less room for impulse buying. People get in, they get what they need, and they get out.

That’s led grocers and manufacturers to reduce offerings. The number of items grocery stores sell is down more than 7%, according to Nielsen. It’s a contrast to the “Before Times,” when grocery stores were overstuffed with seemingly every size and every flavor of every product.

Right now, the limited selection is good for grocery stores, which are trying to keep workers and customers safe and also don’t want to keep customers waiting in long lines outside.

“What they’ve discovered is less is more,” Lempert said.

The fast and efficient behavior is even more extreme with online ordering. The average grocery store has 40,000 products, said Doug Baker with FMI, the food industry association. But a website search bar lets shoppers focus only on what they want.

Burt Flickinger, managing director at Strategic Resource Group, said that when ordering online for delivery or curbside pickup, “people will buy the brands that he or she knows. They might not buy new brands.”

This trend is most prevalent in the middle of the store, where processed foods live. And that forces manufacturers to focus on their most popular products — for example, penne pasta instead of cavatelli.

According to Baker with FMI, those manufacturers “immediately started looking for slower-moving items that they could suspend.”

Baker said reducing options makes sense for the manufacturers trying to keep enough of their popular products on store shelves.

“If you imagine a machine that is producing multiple line extensions of a single item, every single time you change the flavor you have to shut it down, you have to change the packaging. That’s precious time.”

It won’t be back to basics forever. But long term, Baker said, the pandemic could convert more people into loyal shoppers of stores like ALDI or Trader Joe’s, which carry fewer items.

Some shoppers are now realizing that too many choices may not be a good thing.

COVID-19 Economy FAQs

Millions of Americans are unemployed, but businesses say they are having trouble hiring. Why?

This economic crisis is unusual compared to traditional recessions, according to Daniel Zhao, senior economist with Glassdoor. “Many workers are still sitting out of the labor force because of health concerns or child care needs, and that makes it tough to find workers regardless of what you’re doing with wages or benefits,” Zhao said. “An extra dollar an hour isn’t going to make a cashier with preexisting conditions feel that it’s safe to return to work.” This can be seen in the restaurant industry: Some workers have quit or are reluctant to apply because of COVID-19 concerns, low pay, meager benefits and the stress that comes with a fast-paced, demanding job. Restaurants have been willing to offer signing bonuses and temporary wage increases. One McDonald’s is even paying people $50 just to interview.

Could waiving patents increase the global supply of COVID-19 vaccines?

India and South Africa have introduced a proposal to temporarily suspend patents on COVID-19 vaccines. Backers of the plan say it would increase the supply of vaccines around the world by allowing more countries to produce them. Skeptics say it’s not that simple. There’s now enough supply in the U.S that any adult who wants a shot should be able to get one soon. That reality is years away for most other countries. More than 100 countries have backed the proposal to temporarily waive COVID-19 vaccine patents. The U.S isn’t one of them, but the White House has said it’s considering the idea.

Can businesses deny you entry if you don’t have a vaccine passport?

As more Americans get vaccinated against COVID-19 and the economy continues reopening, some businesses are requiring proof of vaccination to enter their premises. The concept of a vaccine passport has raised ethical questions about data privacy and potential discrimination against the unvaccinated. However, legal experts say businesses have the right to deny entrance to those who can’t show proof.

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