“When I rebooted after my layoff, I wrote to what I call world-famous conservators in the United States and said, ‘Hey, how would you like to hire a 63-year-old intern?’” said Douglas Distefano, founder of Monument Conservation Partners.
Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.
Linda Hill, professor of business administration at Harvard Business School, talks about how leaders should approach AI and confront some of the biggest challenges that come with major technological change.