Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.
A federal judge gave final approval to Anthropic's $1.5 billion settlement with authors whose books were used to train its AI chatbot Claude, with individual authors receiving roughly $3,000 per work after fees.
Scharon Harding, senior tech reporter at Ars Technica, talks about how, with so many things going digital-only or subscription-based, we don't own the media we buy anymore.
Nvidia briefly ceded its title as the world's most valuable company to Apple last week, not because Apple surged, but because investors are growing more cautious about AI-related stocks after two years of exuberance.
Linda Hill, professor of business administration at Harvard Business School, talks about how leaders should approach AI and confront some of the biggest challenges that come with major technological change.
