The horrible wait music, the obnoxiously cheerful voice assuring you that a representative will be with you in a moment -- when you've already waited for half an hour? You may be able to skip that by tweeting. Some companies are opting to respond to customer complaints via Twitter.
Snowy weather has been creating a mess at airports all over the country, but it seems the people stranded inside the airport are the lucky ones. Matthew Bishop of The Economist magazine was stranded on the runway for 7.5 hours, and tells Bob Moon about the ordeal.
Anyone who's been at an airport is familiar with the marshalers, the workers with wands guiding planes around the runways. But now American Airlines has begun using sensors as a way to guide planes. Are marshalers in danger of losing their jobs?
The Federal Aviation Administration will require all planes, private and commercial, to re-register with the FAA, in light of a report that showed that the one-third of all airplanes had "questionable registration."