United furlough warnings could be the tea leaves for the airline industry

Jul 9, 2020
United Airlines warned 36,000 employees Wednesday that they could be furloughed in October.
Spencer Platt/Getty Images

After Boeing 737 Max grounding, demand for used planes takes off

Aug 5, 2019
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
United looked to the used plane market when it needed to add capacity to its fleet.

United buys stake in biometric firm Clear as a pitch to frequent fliers

Jul 30, 2019
Airlines are looking for ways to hold on to their most valuable customers.
A United Airlines plane.
United Airlines via Getty Images

A broken guitar, a YouTube video and a new era of customer service

Jul 5, 2019
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Dave Carroll, the Canadian musician who used music (and the internet) to make United Airlines reflect on its customer service.
Courtesy of Dave Carroll

What United could have done differently

Apr 11, 2017
Was there a better way to handle the situation? Yes, there was. And airlines do it all the time.
United Airlines has had to put out a major (public relations) fire this week.
Rick Kern/Getty Images for United Airlines

United is in the hot seat after video shows passenger's forcible removal

Apr 10, 2017
The airline is handling a first-class PR problem, but will it change?
Justin Sullivan/Getty Images

For public good, not for profit.

You want economy? United has “basic” economy

Nov 16, 2016
The airline will offer a no-frills fare to compete with low-cost airlines Spirit and Frontier.
Rick Kern/Getty Images for United Airlines

United's CEO on making flying less horrible

Sep 7, 2016
Oscar Munoz explains how it all starts with shared purpose.
A United Airlines plane sits on the tarmac at San Francisco International Airport.
Justin Sullivan/Getty Images

When do airlines decide to kick people off planes?

Apr 18, 2016
Several incidents have resulted in airlines removing people from planes, but the reasons why weren't always clear.
Security check-point lines stretch well in the baggage claim area 19 October 2001 at Denver International Airport.