United, weighed down by losses, aims to nimbly navigate COVID storm

Jan 21, 2021
The airline expects first-quarter operating revenue to shrink as much as 70% from the same period two years ago.
A closed United Airlines kiosk at San Francisco International in July. The carrier and its industry have been piling up losses.
Justin Sullivan/Getty Images

For the United Airlines CEO, the top job means "taking care of people"

Dec 14, 2020
Scott Kirby talks about taking the helm at a major airline during the height of the pandemic.
"Almost everything that I've done in the last eight or nine months has been about safety, about health," says United Airlines CEO Scott Kirby. Above, passenger check-in at the United counter at Los Angeles International Airport.
Mario Tama/Getty Images

Flying soon? That middle seat might be occupied

Nov 3, 2020
More airlines are starting to sell middle seats to increase capacity on their flights.
Passengers board a flight in Lima, Peru, in July. Southwest Airlines said keeping its middle seats open cost the company $20 million in September alone.
Raul Sifuentes/Getty Images

Airlines to start offering pre-flight COVID tests

Oct 14, 2020
United Airlines will be the first to do so starting Wednesday.
A passenger checks in for a United Airlines flight at Los Angeles International Airport on Oct. 1.
Mario Tama/Getty Images

United Airlines drops ticket change fees for domestic flights

Consumers have to be careful, as the fees still apply to the most basic economy fares.
This could be the first move in more permanent changes to airline ticket pricing.
Justin Sullivan/Getty Images

United furlough warnings could be the tea leaves for the airline industry

Jul 9, 2020
United Airlines warned 36,000 employees Wednesday that they could be furloughed in October.
Spencer Platt/Getty Images

After Boeing 737 Max grounding, demand for used planes takes off

Aug 5, 2019
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
United looked to the used plane market when it needed to add capacity to its fleet.
United

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United buys stake in biometric firm Clear as a pitch to frequent fliers

Jul 30, 2019
Airlines are looking for ways to hold on to their most valuable customers.
A United Airlines plane.
United Airlines via Getty Images

A broken guitar, a YouTube video and a new era of customer service

Jul 5, 2019
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Dave Carroll, the Canadian musician who used music (and the internet) to make United Airlines reflect on its customer service.
Courtesy of Dave Carroll