Consumers have to be careful, as the fees still apply to the most basic economy fares.
United Airlines warned 36,000 employees Wednesday that they could be furloughed in October.
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
Airlines are looking for ways to hold on to their most valuable customers.
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Can consumers regulate businesses with the power of PR?
Was there a better way to handle the situation? Yes, there was. And airlines do it all the time.
The airline is handling a first-class PR problem, but will it change?