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Trump's WTO KO

Dec 12, 2019
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After Boeing 737 Max grounding, demand for used planes takes off

by Jack Stewart Aug 5, 2019
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
United looked to the used plane market when it needed to add capacity to its fleet.
United

United buys stake in biometric firm Clear as a pitch to frequent fliers

by Marielle Segarra Jul 30, 2019
Airlines are looking for ways to hold on to their most valuable customers.
A United Airlines plane.
United Airlines via Getty Images

A broken guitar, a YouTube video and a new era of customer service

by Tommy Andres Jul 5, 2019
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Dave Carroll, the Canadian musician who used music (and the internet) to make United Airlines reflect on its customer service.
Courtesy of Dave Carroll

What would make you boycott a company?

by Marketplace Weekend Staff Oct 30, 2017
Can consumers regulate businesses with the power of PR?
An American Airlines plane is seen on the tarmac at Phoenix Sky Harbor International Airport.
DANIEL SLIM/AFP/Getty Images

What United could have done differently

by , and Apr 11, 2017
Was there a better way to handle the situation? Yes, there was. And airlines do it all the time.
United Airlines has had to put out a major (public relations) fire this week.
Rick Kern/Getty Images for United Airlines

United is in the hot seat after video shows passenger's forcible removal

by Kai Ryssdal and Robert Garrova Apr 10, 2017
The airline is handling a first-class PR problem, but will it change?
Justin Sullivan/Getty Images

You want economy? United has “basic” economy

by Gigi Douban Nov 16, 2016
The airline will offer a no-frills fare to compete with low-cost airlines Spirit and Frontier.
Rick Kern/Getty Images for United Airlines

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United's CEO on making flying less horrible

by David Brancaccio Sep 7, 2016
Oscar Munoz explains how it all starts with shared purpose.
A United Airlines plane sits on the tarmac at San Francisco International Airport.
Justin Sullivan/Getty Images

When do airlines decide to kick people off planes?

by Tony Wagner Apr 18, 2016
Several incidents have resulted in airlines removing people from planes, but the reasons why weren't always clear.
Security check-point lines stretch well in the baggage claim area 19 October 2001 at Denver International Airport.
MARK LEFFINGWELL/AFP/Getty Images

United's stock isn't soaring, and hedge funds are on the attack

by , and Mar 8, 2016
There's turbulence in the friendly skies as investors and management battle for control.
An employee walks through the United Airlines terminal at Newark Liberty Airport on July 8, 2015 in Newark, New Jersey.
Spencer Platt/Getty Images

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