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United Airlines

COVID-19

United, weighed down by losses, aims to nimbly navigate COVID storm

by Andy Uhler
Jan 21, 2021
The airline expects first-quarter operating revenue to shrink as much as 70% from the same period two years ago.
A closed United Airlines kiosk at San Francisco International in July. The carrier and its industry have been piling up losses.
Justin Sullivan/Getty Images
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For the United Airlines CEO, the top job means "taking care of people"

by Kai Ryssdal and Sean McHenry
Dec 14, 2020
Scott Kirby talks about taking the helm at a major airline during the height of the pandemic.
"Almost everything that I've done in the last eight or nine months has been about safety, about health," says United Airlines CEO Scott Kirby. Above, passenger check-in at the United counter at Los Angeles International Airport.
Mario Tama/Getty Images
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COVID-19

Flying soon? That middle seat might be occupied

by Samantha Fields
Nov 3, 2020
More airlines are starting to sell middle seats to increase capacity on their flights.
Passengers board a flight in Lima, Peru, in July. Southwest Airlines said keeping its middle seats open cost the company $20 million in September alone.
Raul Sifuentes/Getty Images
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COVID-19

Airlines to start offering pre-flight COVID tests

by Andy Uhler
Oct 14, 2020
United Airlines will be the first to do so starting Wednesday.
A passenger checks in for a United Airlines flight at Los Angeles International Airport on Oct. 1.
Mario Tama/Getty Images
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COVID-19

United Airlines drops ticket change fees for domestic flights

by David Brancaccio , Meredith Garretson , Erika Soderstrom and Alex Schroeder
Aug 31, 2020
Consumers have to be careful, as the fees still apply to the most basic economy fares.
This could be the first move in more permanent changes to airline ticket pricing.
Justin Sullivan/Getty Images
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United furlough warnings could be the tea leaves for the airline industry

by Andy Uhler
Jul 9, 2020
United Airlines warned 36,000 employees Wednesday that they could be furloughed in October.
Spencer Platt/Getty Images
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After Boeing 737 Max grounding, demand for used planes takes off

by Jack Stewart
Aug 5, 2019
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
United looked to the used plane market when it needed to add capacity to its fleet.
United
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Invest in marketplace

United buys stake in biometric firm Clear as a pitch to frequent fliers

by Marielle Segarra
Jul 30, 2019
Airlines are looking for ways to hold on to their most valuable customers.
A United Airlines plane.
United Airlines via Getty Images
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A broken guitar, a YouTube video and a new era of customer service

by Tommy Andres
Jul 5, 2019
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Dave Carroll, the Canadian musician who used music (and the internet) to make United Airlines reflect on its customer service.
Courtesy of Dave Carroll
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What would make you boycott a company?

by Marketplace Weekend Staff
Oct 30, 2017
Can consumers regulate businesses with the power of PR?
An American Airlines plane is seen on the tarmac at Phoenix Sky Harbor International Airport.
DANIEL SLIM/AFP/Getty Images
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