The airline expects first-quarter operating revenue to shrink as much as 70% from the same period two years ago.
Scott Kirby talks about taking the helm at a major airline during the height of the pandemic.
Consumers have to be careful, as the fees still apply to the most basic economy fares.
United Airlines warned 36,000 employees Wednesday that they could be furloughed in October.
Companies that want to sell planes turn to brokers, who work a little like real estate agents.
Airlines are looking for ways to hold on to their most valuable customers.
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Can consumers regulate businesses with the power of PR?