Companies that want to sell planes turn to brokers, who work a little like real estate agents.
Airlines are looking for ways to hold on to their most valuable customers.
Canadian musician Dave Carroll looks back on the viral hit that made United Airlines sit up and listen.
Can consumers regulate businesses with the power of PR?
Was there a better way to handle the situation? Yes, there was. And airlines do it all the time.
The airline is handling a first-class PR problem, but will it change?
The airline will offer a no-frills fare to compete with low-cost airlines Spirit and Frontier.
Oscar Munoz explains how it all starts with shared purpose.
Several incidents have resulted in airlines removing people from planes, but the reasons why weren't always clear.
There's turbulence in the friendly skies as investors and management battle for control.